Overnight Guest Service Representative

St Julien•Boulder, CO

About The Position

Located in the heart of downtown Boulder’s natural beauty, at St Julien Hotel & Spa we are dedicated to creating unforgettable moments for our guests as well as extraordinary employment experiences for our associates! With a commitment to luxury, sustainability, and exceptional service, we strive to be a sanctuary of relaxation, a hub for adventure, and a thoughtful steward of our environment. Our team's passion for hospitality and unwavering dedication to exceeding guest expectations set us apart as the premier destination for those seeking a world-class hospitality experience. St Julien Hotel & Spa is looking for a reliable and service-oriented Overnight Guest Service Representative/Night Auditor who will be responsible for providing excellent guest service to those checking in and out of the Hotel, booking accurate reservations, and helping to ensure that our guests have an overall luxurious and memorable experience!

Requirements

Previous customer service experience required. Luxury hospitality and late night/overnight work experience is preferred, but not required.
Must be at least 21 years old, have a valid driver’s license, and clean driving record.
Ideal candidate should be a self-starter who can work well both as part of a team and autonomously, and who maintains a consistently warm, guest-focused demeanor.
Must be able to stand for several hours at a time and have excellent verbal/written communication skills, general computer and accounting knowledge, and should be proficient using MS Office products.
Open availability is required. Interested candidates must be able to work weekends and holidays.

Nice To Haves

Luxury hospitality and late night/overnight work experience is preferred, but not required.

Responsibilities

Understand the importance of and adhere to Four Star/Four Diamond/Preferred service standards.
Be able to perform all duties required in PBX, Reservations, and Front Desk.
Welcome guests to the Hotel and check them in, in a friendly and efficient manner.
Book Hotel reservations promptly and accurately.
Run all evening reports (Downtime, Non-Guaranteed Reservation Cancellations, etc.).
Perform all overnight accounting duties including posting charges, account settlements, and shift closing.
Handle guest concerns and complaints and keep manager/supervisor notified of relevant issues.
Maintain an up-to date knowledge of all property details, amenities, and special events in order to accurately answer a wide variety of guest questions.
Remain knowledgeable of current Hotel staff in order to correctly direct phone transfers.
Present oneself in a professional manner by adhering to the Hotel’s grooming and appearance policies, as well as by maintaining a pleasant and respectful demeanor when engaging both guests and other associates.
Park and retrieve guest vehicles in a safe, timely, and professional manner as needed during late night/early morning hours when Bell/Valet staff is off-duty.
Other duties as requested by manager.