Overnight Front Office Agent
About The Position
The Overnight Front Office Agent is responsible for reconciling all resort cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. Essential Functions Must adhere to the company’s Service culture – 4 Keys to creating guests for life. Must actively participate in team member referral program and be a Talent Ambassador for Silverado Resort. Must participate in all resort required meetings and trainings. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/business attire and nametag. Must have thorough knowledge of HMS. Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). Audit and reconcile financial and statistical reports. Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to resort standards. Prepare and distribute month-end reports. Audit and reconcile all Front Desk and Food & Beverage Cashier’s work. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Prioritize job functions in order to meet deadlines. Ensure accuracy of all numbers reported including statistics. Input and update financial information into corporate communications network. Perform daily, weekly, monthly, and annual data processing system functions as required. Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. Ensure overall guest satisfaction. Handle guest requests in a prompt, professional manner. Abide by all resort policies and safety rules. Perform other duties as requested by management.
Requirements
- Guest Service Experience required.
- Must have thorough knowledge of HMS.
- Must be able to stay awake through the overnight shift and hours may vary.
- Weekend and holiday availability is required as well as flexibility with work schedule.
- The scope of the position may sometimes require a work week over 40 hours, including nights, weekends, and holidays.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Frequently standing up behind the desk and front office areas.
- Using a keyboard and mouse to operate various systems and emails.
Nice To Haves
- Proficiency in Microsoft Office applications is preferred.
Responsibilities
- Reconciling all resort cashier transactions
- Reviewing, organizing and compiling management reports on a timely basis
- Ensuring the accuracy of guest billings and city ledger transactions
- Adhering to the company’s Service culture – 4 Keys to creating guests for life
- Actively participate in team member referral program and be a Talent Ambassador for Silverado Resort
- Participate in all resort required meetings and trainings
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/business attire and nametag
- Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.)
- Audit and reconcile financial and statistical reports
- Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to resort standards
- Prepare and distribute month-end reports
- Audit and reconcile all Front Desk and Food & Beverage Cashier’s work
- Audit, reconcile, consolidate, and transmit all credit cards on a timely basis
- Prioritize job functions in order to meet deadlines
- Ensure accuracy of all numbers reported including statistics
- Input and update financial information into corporate communications network
- Perform daily, weekly, monthly, and annual data processing system functions as required
- Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures
- Ensure overall guest satisfaction
- Handle guest requests in a prompt, professional manner
- Abide by all resort policies and safety rules
- Perform other duties as requested by management
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
