Front Office Agent

Peregrine Hospitality•Kingston, NY

About The Position

As a Front Desk Agent, you are the first point of contact for guests, playing a crucial role in ensuring a positive and memorable stay. This position involves managing check-ins and check-outs, handling cashiering duties, and attending to guests' needs with prompt and personalized service. A strong commitment to exceeding guest expectations and maintaining a welcoming atmosphere is essential. Excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment are required. Your role significantly contributes to overall guest satisfaction and the hotel’s reputation for excellence.

Requirements

Understand the mission, vision, and goals of the hotel.
Must be able to prioritize and work efficiently with limited supervision.
Requires effective communication skills, both verbal and written, with the ability to upsell guests into rooms that fit their needs.
Must possess basic computer skills.
Strong attention to detail and the ability to handle multiple tasks simultaneously.
General knowledge of the city where the hotel is located and its attractions.
Extensive knowledge of the hotel, its services and facilities.
Ability to handle cash and balance cash drawer required.
Strong team player, able to partner with management and other employees in a professional manner.
High School diploma or GED equivalence
1 year of Customer Service experience preferred
Will be required to work flexible scheduled shifts based on business needs
Must be able to lift and/or carry up to 40 pounds frequently to assist guests
Ability to stand for extended periods of time
Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
Ability to bend and twist, push, and pull, stoop, and kneel
Ascend and descend a ladder

Responsibilities

Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
Register guests into the computer system, verifying reservation details and processing payments.
Handle cash and balance the cash drawer, maintaining accurate financial records.
Provide guests with information about hotel facilities and local attractions.
Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
Maintain extensive knowledge of the hotel’s services, facilities, and the local area.
Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.
Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
Work cohesively with the team, supporting management and collaborating professionally with co-workers.