Best Western Chalmette - Night Audit Front Desk 11PM - 7AM $12.00 - $13.00

BN Management Co•Chalmette, LA

6d•$12 - $13•Onsite

About The Position

As an Overnight Front Desk Associate, you will be the first point of contact for our guests during the night shift. Your primary responsibilities will include managing guest check-ins and check-outs, handling reservations, and addressing guest inquiries and concerns. You will play a crucial role in ensuring a smooth and pleasant experience for our guests during their stay.

Requirements

High school diploma or equivalent; additional education in hospitality is a plus.
Previous experience in a hotel front desk or customer service role preferred.
Strong communication and interpersonal skills.
Ability to work independently and handle multiple tasks simultaneously.
Proficient in Microsoft Office and hotel management software (experience with [specific software] is a plus).
Flexible availability, including nights, weekends, and holidays.
Must be able to lift up to 25 pounds and stand for extended periods.

Responsibilities

Greet guests warmly and provide outstanding customer service.
Manage guest check-ins and check-outs efficiently.
Handle reservations and modifications using the hotel management system.
Address guest inquiries, requests, and complaints in a timely and professional manner.
Maintain the cleanliness and organization of the front desk area.
Prepare and balance nightly reports and cash handling.
Collaborate with other hotel departments to ensure guest satisfaction.
Monitor security and safety protocols during overnight shifts.
Assist with any other duties as assigned by management.