Overnight Emergency Veterinary Patient Care Coordinator

BluePearl Pet Hospital

12d•$20 - $36

About The Position

Our Emergency and Critical Care Department is looking for an additional Patient Care Coordinator. As a Patient Care Coordinator, you will be the client’s and patient’s advocate! This position plays a vital role in patient care, safety, and client satisfaction. There is a great need to support not only our patients but our clients as well. Often in stressful situations, both the owner and the patient need a supportive hand to ensure communication transfers accurately between the client and the clinical staff. This is a liaison position, filling the gap between the front, the clinical team, and the client. You’ll help by facilitating client/patient flow between the waiting room, exam rooms, CSR staff and clinical staff. You’ll assist with following up “check-in” calls, ensuring no questions are left unanswered and our patients receive the best care possible!

Responsibilities

Monitor the waiting/exam room clients; assist with refreshments/marketing materials; update clients on wait time/patient status
Support the overnight team by filling prescriptions, completing callbacks, and completing patient discharges
Maintain open communication with doctor and technical staff to minimize wait times and maximize patient flow regarding long wait times
Coordinate patient flow between the ER Department and our other specialties departments
Manage Cornerstone hospital census
Facilitate & perform discharge appointments
Manage visit board and exam rooms; ensure comfortable and timely visits & discharges
Check ER doctor message bin and triage messages for doctors; facilitate solutions for clients
Call previous day's ER clients for follow-up feedback

Benefits

Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience.
We are focused on developing our associates into leaders through talent development programs and leadership workshops.
As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.
We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.
Lyra; Access to 12 mental health care sessions annually at no charge to you, and other well-being resources through Lyra- an online mental health support platform
We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.
Our Continuing Education Plan includes $500/year reimbursement for CVT and $750/year for VTS. The Continuing Education allowance can roll over up to $1,500 for CVT and VTS associates. Non-Credentialed, full-time Paraprofessionals are eligible for an annual CE stipend of $150. Full-time CVT associates also receive 8 hours of CE paid hours each year. Full-time VTS associates receive 12 hours of CE paid each year. Paid CE hours can be carried over year to year up to a maximum of 24 hours. Newly hired associates will receive a pro-rated amount of any CE benefit for which they are eligible.
Company-paid Short-Term and Long-Term Disability
Parental Leave Benefits
Health, dental, vision, and life insurance options
Paid Time Off and Floating Holiday Plans
Health Savings Account
Flexible Savings Account
401(k) Retirement Plan
Annual Scrub Allowance: full-time associates receive $200/year in BluePearl store credit.
Referral Bonus Program
State licensure reimbursements
VTNE reimbursements
Additional VTS benefits – pursuing & established VTS technicians.