Overnight Emergency Veterinary Patient Care Coordinator
About The Position
Our Emergency and Critical Care Department is looking for an additional Patient Care Coordinator. As a Patient Care Coordinator, you will be the client’s and patient’s advocate! This position plays a vital role in patient care, safety, and client satisfaction. There is a great need to support not only our patients but our clients as well. Often in stressful situations, both the owner and the patient need a supportive hand to ensure communication transfers accurately between the client and the clinical staff. This is a liaison position, filling the gap between the front, the clinical team, and the client. You’ll help by facilitating client/patient flow between the waiting room, exam rooms, CSR staff and clinical staff. You’ll assist with following up “check-in” calls, ensuring no questions are left unanswered and our patients receive the best care possible!
Responsibilities
- Monitor the waiting/exam room clients; assist with refreshments/marketing materials; update clients on wait time/patient status
- Support the overnight team by filling prescriptions, completing callbacks, and completing patient discharges
- Maintain open communication with doctor and technical staff to minimize wait times and maximize patient flow regarding long wait times
- Coordinate patient flow between the ER Department and our other specialties departments
- Manage Cornerstone hospital census
- Facilitate & perform discharge appointments
- Manage visit board and exam rooms; ensure comfortable and timely visits & discharges
- Check ER doctor message bin and triage messages for doctors; facilitate solutions for clients
- Call previous day's ER clients for follow-up feedback
Benefits
- Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
- Technicians are leveled by their skillset and move up in level as they gain more skills and experience.
- Talent development programs and leadership workshops.
- Associates have endless opportunities to advance in his/her career.
- Annual continuing education allowance
- Free continuing education sessions
- BluePearl University for training
- Clinicians have access to over 2,000 medical journals.
- Regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.
- Lyra; Access to 12 mental health care sessions annually at no charge to you, and other well-being resources through Lyra- an online mental health support platform
- $500/year reimbursement for CVT and $750/year for VTS. The Continuing Education allowance can roll over up to $1,500 for CVT and VTS associates. Non-Credentialed, full-time Paraprofessionals are eligible for an annual CE stipend of $150. Full-time CVT associates also receive 8 hours of CE paid hours each year. Full-time VTS associates receive 12 hours of CE paid each year. Paid CE hours can be carried over year to year up to a maximum of 24 hours. Newly hired associates will receive a pro-rated amount of any CE benefit for which they are eligible.
- Company-paid Short-Term and Long-Term Disability
- Parental Leave Benefits
- Health, dental, vision, and life insurance options
- Paid Time Off and Floating Holiday Plans
- Health Savings Account
- Flexible Savings Account
- 401(k) Retirement Plan
- Annual Scrub Allowance: full-time associates receive $200/year in BluePearl store credit.
- Referral Bonus Program
- State licensure reimbursements
- VTNE reimbursements
- Additional VTS benefits – pursuing & established VTS technicians.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
