Overnight Doorperson

Ace Careers Website • Phoenix, AZ

22d

About The Position

As a Doorperson, you will be responsible for providing exceptional customer service to all guests and ensuring their safety and security during their stay. You will serve as the first point of contact for guests and will play a crucial role in creating a positive and welcoming atmosphere. Accountability The Doorperson is responsible for maintaining a safe and organized entrance and exit area. They must ensure all guests are assisted promptly and professionally while adhering to security protocols. Communication Effective communication is vital for the Doorperson role. They must greet guests with a friendly demeanor, provide necessary information, and collaborate with colleagues to ensure a seamless guest experience. Family We consider our team and guests as part of our extended family. The Doorperson should embody this core value by treating all individuals with respect, empathy, and courtesy, creating a warm and welcoming atmosphere. Exceptional Service Our commitment to exceptional service is non-negotiable. The Doorperson must go above and beyond to exceed guest expectations, assisting with luggage, providing directions, and offering assistance whenever needed. Profitability While the Doorperson's primary role is guest service, they should also be mindful of operational efficiency. This includes ensuring smooth traffic flow at the entrance, assisting with valet services, and helping optimize the use of available resources.

Requirements

• High school diploma or equivalent education
• Excellent communication and interpersonal skills
• Strong sense of accountability and responsibility
• Ability to work effectively in a team environment
• Exceptional customer service skills
• Reliable, friendly, and ability to create a lasting impression
• Physical ability to move quickly and lift heavy items (up to 50 lbs.)
• Good physical stamina and ability to stand for long periods of time
• Flexibility to work shifts, including weekends and holidays

Responsibilities

• Maintaining a safe and organized entrance and exit area
• Assisting all guests promptly and professionally
• Adhering to security protocols
• Greeting guests with a friendly demeanor
• Providing necessary information
• Collaborating with colleagues to ensure a seamless guest experience
• Treating all individuals with respect, empathy, and courtesy
• Assisting with luggage
• Providing directions
• Offering assistance whenever needed
• Ensuring smooth traffic flow at the entrance
• Assisting with valet services
• Helping optimize the use of available resources

Benefits

• An hourly wage plus tips
• 401k
• Vacation/Sick for full-time and part-time employees
• Holiday full-time and part-time employees
• Discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees