Overnight Customer Service Representative

Overnight Customer Service Representative•Syracuse, NY

6d•$22•Onsite

About The Position

Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response call center focused on protecting life, residences, and businesses. Whether its a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid!

Requirements

Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service
Proficient computer, written, and verbal skills
Successfully clear drug screen and background check to meet industry and security licensing requirements

Responsibilities

Monitor security systems, fire alarms, and many different types of emergency signals from residential and commercial properties across North America
Verify alarm events and contact appropriate emergency services, clients, or responders within seconds.
Assess complex situations quickly and remain calm during high priority situations.
Document alarm activity, calls, and actions taken with precision and professionalism.
Work independently and collaboratively in a state-of-the-art call center facility to ensure coverage and maintain high service level goals.
Prepared and ready to handle inbound and outbound calls and alarms
Answer inbound phone calls pertaining to alarm events and account information from customers, authorities, and responding parties.