Overnight Customer Service Representative

Advance Financial • Johnson City, TN

1d

About The Position

Looking for an overnight position that uses your incredible customer service skills? We are looking for people just like you! Our Overnight Customer Service Representatives help customers online, in person, and over the phone. You’ll provide our customers with a world-class customer experience. What You’ll Do

Requirements

• High School Graduate or equivalent
• Phone Customer Service experience preferred
• Dedication to helping others
• Experience in service-related field (cash handling experience preferred)
• Must be willing to work in an environment where performance will be measured and judged
• Must have reliable transportation
• Understand the demands of working in a retail environment
• Excellent sales skills focused on growing the company
• Must be observant and have great judgment
• Stay coachable – this is one of the keys to growing with our company
• Computer proficiency required

Nice To Haves

• Phone Customer Service experience preferred
• Experience in service-related field (cash handling experience preferred)

Responsibilities

• Welcome customers and work to provide the best customer experience possible
• Help customers complete applications for lines of credit and installment loans
• Work with team leads to meet and exceed monthly goals
• Accurately assist customers with loan applications to completion
• Answer any and all customer questions
• Use company best practices to provide consistent and amazing customer service
• Work with money – being able to reconcile a cash drawer accurately is a must!
• Listen and be able to build relationships with your customers and teammates
• Participates in ongoing learning and development

Benefits

• $500 Sign-on Bonus paid after 90 days of employment
• Generous PTO and paid time off to volunteer
• Paid parental leave
• 100% company-paid health insurance
• 401k with 5% company match
• Student Loan Repayment Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED