Overnight Customer Care Travel Advisor - AmTrav

Perk•Chicago, IL

9d•Onsite

About The Position

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. Visit www.perk.com to learn more. Join AmTrav, a subsidiary of Perk—a global "unicorn" valued at $1.4 billion. We are a hyper-growth SaaS platform transforming the $1.3 trillion business travel market. We combine world-class tech with human empathy to ensure business travelers are never stranded and always supported. As an Overnight Advisor, you are the "calm in the storm." You’ll manage high-priority travel needs while the rest of the world sleeps, utilizing our proprietary booking platform to solve complex logistics in real-time. The Mission: You are the backbone of business mobility. You ensure that executives and teams reach their destinations through the most efficient, cost-effective, and stress-free routes possible. You balance the cold logic of a budget with the warm empathy required when a traveler is stuck in a foreign airport at 3:00 AM. Multichannel Support: Execute flawless bookings and modifications via phone, live chat, and email. Strategic Itinerary Management: Coordinate complex, multi-city international trips including air, rail, ground transport, and lodging utilizing our proprietary software. Policy Compliance & Enforcement: Act as the "gatekeeper" for corporate travel policy, ensuring all bookings align with company tiers, budgets, and preferred vendor contracts. VIP & Executive Concierge: Provide "white-glove" service for C-suite executives, managing specific preferences (e.g., specific aircraft types, hotel floor preferences, or dietary requirements). Duty of Care (Safety): Monitor global events (weather, strikes, geopolitical issues) and proactively reroute travelers to keep them out of harm's way.

Requirements

3+ years in a high-touch customer service environment.
You are a seasoned overnight professional who thrives on the 12 AM – 9 AM rhythm.
Exceptional problem-solving skills under pressure; the ability to find a "Plan B" when a "Plan A" evaporates.
You possess "active listening" superpowers and can translate complex travel jargon into simple solutions.
Crystal-clear professional communication, both written and verbal.
You are tech-savvy, able to learn new SaaS platforms quickly and manage multiple browser tabs/tools simultaneously.

Responsibilities

Execute flawless bookings and modifications via phone, live chat, and email.
Coordinate complex, multi-city international trips including air, rail, ground transport, and lodging utilizing our proprietary software.
Act as the "gatekeeper" for corporate travel policy, ensuring all bookings align with company tiers, budgets, and preferred vendor contracts.
Provide "white-glove" service for C-suite executives, managing specific preferences (e.g., specific aircraft types, hotel floor preferences, or dietary requirements).
Monitor global events (weather, strikes, geopolitical issues) and proactively reroute travelers to keep them out of harm's way.

Benefits

Earn a significant premium for your night-owl lifestyle (starting at $27.80/hr total).
You don't just work here; you own a piece of the company through Perk equity.
Gain an IATAN Travel Agent membership, unlocking discounts on hotels, flights, and experiences worldwide.
Generous PTO and a focus on work-life balance.
Access to global professional development opportunities within the TravelPerk ecosystem.
Receive competitive compensation and equity ownership in Perk
Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays
Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan
Take control of your physical health with additional comprehensive benefit plans, covering dental, vision and Wellhub’s gym subscription from your start date
Rest assured that you’re covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans
Plan for your future with our 401(k) plan with company matching contributions
Care for your furry friends through partner discounts on pet insurance
Join our unforgettable Perk events, including our spectacular annual summer party
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
Focus on your family with 12-16 weeks’ paid parental leave
Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
Broaden your horizons with up to 20 "Work from Anywhere" days per year
Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
Let us help you move to one of our hubs with relocation support