Travel Advisor

AAA Hoosier Motor Club • Indianapolis, IN

9h

About The Position

Increasing revenue at the AAA Hoosier Motor Club Service Center through the proactive sale and promotion of AAA products and services to members and clients. This role requires a deep knowledge of travel planning, AAA membership benefits, and a variety of AAA offerings, while consistently meeting AAA's high National Quality Standards. The Advisor is expected to drive sales through both in-person and outbound communications, maintain accurate inventory and POS processes, and continuously enhance their skills to support both members and colleagues.

Requirements

• High School diploma or general education degree (GED), required.
• Travel Industry experience, Retail Sales-Cashiering and/or Tourism-Hospitality experience preferred.

Nice To Haves

• Travel Industry experience
• Retail Sales-Cashiering experience
• Tourism-Hospitality experience

Responsibilities

• Provide expert travel planning services, including TripTik routes, marked maps, TourBook Guides, land tours, hotel packages, and lodging/car reservations.
• Assist members with passport photos, International Driving Permits, and other travel documentation.
• Promote and book air, land tours, hotel packages, lodging, and car rentals, with advanced knowledge of Preferred Vendors for land/air packages.
• Council members on travel options, including introductory cruise destinations to Mexico and the Caribbean.
• Actively promote and sell AAA Travel Store products, Tickets, Travel Money products, and AAA Credit Cards.
• Promote, sell, and process AAA memberships, Auto Renewals, and effectively explain membership benefits at all levels.
• Make outbound calls to members to increase awareness of AAA products and services, aiming to improve membership renewals and customer retention.
• Cross-sell and refer members to AAA Insurance and other AAA services, ensuring members are fully informed about all offers.
• Assist members in navigating AAA.com, AAA Mobile Apps, AAA Social Media sites, and the AAA Discounts & Rewards Program.
• Accurately perform at POS, ensuring the proper handling of transactions.
• Assist with monthly inventory management of Maps, Travel Store products, Travel Money products, and Attraction Tickets, including ordering and maintenance.
• Ensure compliance with internal controls as outlined in the Payment Acceptance Policy, Anti-Money Laundering program, and PCI Compliance standards.
• Continue professional development through training opportunities to enhance travel and sales expertise.
• Meet or exceed sales goals/quotas set by management to contribute to overall revenue growth.
• Perform other tasks as assigned by management, including commuting to other Service Centers or off-site locations when necessary.

Benefits

• A company culture that provides training and learning opportunities.
• A brand that you can be proud to be part of.
• A culture that will challenge you to be your best.
• Health / Dental / Vision benefits.
• Corporate Incentive Plan (CIP)
• Paid Time Off.
• Paid Holidays.
• Company provided LTD & Life Insurance.
• Service Anniversary Recognition.
• Free AAA Plus Membership.
• Generous 401k w/ company match.
• Company provided HSA dollars.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED