Overnight Concierge

Associa•Austin, TX

11h•$19•Onsite

About The Position

Associa is currently looking for a Concierge for Austin, TX. The Concierge supports the General Manager and works with all onsite employees. This position delivers logistics of packages and performs relevant duties as assigned by the Lead Concierge or GM. Overseeing the concierge desk, the Concierge will ensure all homeowner concerns and communications are monitored and receive a timely response. The Concierge actively contributes to the cleanliness and organization of the building, ensuring all back-of-house, storage, and utility rooms are clean, safe and secure. Additionally, the Concierge will ensure the proper supply and cleanliness of all amenity areas. Shift: Overnight/Weekends 11pm-7am Wed-Sun, Mon and Tues off

Requirements

Responsiveness to GM, board, and homeowners.
Professional verbal and written communication skills.
Confidentiality and discretion in the performance of all duties and responsibilities.
Proficiency with the Microsoft Office Suite of products (WORD, Excel, Outlook, etc.).
Detail orientation with a sense of urgency.

Responsibilities

Manage the functionality of all Emergency and Fire Safety systems and procedures throughout the property. Ensure all emergency phone tree contacts within each Property Emergency Manual are current with valid contact information.
Provide support management in the general operations of the property.
Foster a positive workplace environment with clear lines of communication.
Monitor work order process for open items, with follow-through to completion
Monitor BuildingLink communications
Meet and direct contractors and service providers on site as needed
Walk all amenities, grounds, and BOH areas on a daily basis, making corrections and recommendations
Responsible for maintaining a consistent level of cleanliness throughout the property.
Ensures onsite employees are in uniform, name tag, with appropriate hygiene and grooming.
Manages communication channels (BuildingLink) to ensure follow-up and protocol is followed
Train homeowners on BuildingLink
Support the concierge team in handling concerns, requests, and problems successfully