Overnight Client Care Representative, VERC

Ethos Veterinary Health • Honolulu, HI

26d • $18 - $20 • Onsite

About The Position

This essential onsite role serves as the first point of contact for clients and plays a vital part in ensuring smooth overnight operations. The ideal candidate will be a compassionate, reliable, and client-focused individual who thrives in an emergency hospital environment.

Responsibilities

• Welcome and support clients in a friendly, helpful, and compassionate manner.
• Prepare, review, and maintain client/pet records and medical documents accurately.
• Educate clients on hospital services, protocols, and processes.
• Manage phone calls, appointment requests, emergencies, and client inquiries.
• Process patient admissions and discharges; schedule follow-up appointments.
• Accurately process invoices and collect payments.
• Update and maintain client/pet files in accordance with hospital standards and legal requirements.
• Perform general administrative duties such as scanning, faxing, emailing, and document organization.
• Collaborate closely with medical teams to support seamless overnight operations.

Benefits

• Medical, dental, and vision insurance
• Disability and life insurance
• Flexible spending accounts (FSA)
• 401(k) retirement plan
• Employee Assistance Program (EAP)
• Paid time off (PTO)
• Uniform allowance
• Generous continuing education (CE) stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees