Overnight Bellperson

Marriott•Naples, FL

1h•Onsite

About The Position

The Overnight Bellperson is responsible for greeting and escorting guests to their rooms, assisting with luggage, and providing information about property amenities, services, and local attractions. This role involves opening doors, assisting guests in and out of vehicles, arranging transportation, and communicating parking procedures. The Bellperson must adhere to all company policies and procedures, report unsafe conditions, maintain a professional appearance, and ensure confidentiality. Key aspects include welcoming and acknowledging guests, anticipating their needs, assisting individuals with disabilities, and thanking guests with genuine appreciation. Professional language and etiquette are required for all interactions, including telephone calls. The role also involves developing and maintaining positive working relationships and complying with quality assurance standards. The Ritz-Carlton, part of Marriott International, emphasizes creating exceptional guest experiences through its "Gold Standards," which include the Employee Promise, Credo, and Service Values. The company is dedicated to being an equal opportunity employer, valuing diversity, and fostering an environment where associates are empowered to be creative, thoughtful, and compassionate.

Requirements

Ability to read and visually verify information in a variety of formats (e.g., small print).
Ability to move at a speed required to respond to work situations (e.g., run, walk, jog).
Ability to stand, sit, or walk for an extended period of time or for an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Ability to move objects weighing in excess of 75 pounds with assistance.
Ability to move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
High school diploma or G.E.D. equivalent.

Nice To Haves

No related work experience.
No supervisory experience.
No specific license or certification.

Responsibilities

Greet and escort guests to rooms.
Open doors and assist guests/visitors entering and leaving property.
Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
Transport guest luggage to and from guest rooms and/or designated bell area.
Assist with luggage storage and retrieval.
Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
Supply guests with directions.
Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed.
Communicate parking procedures to guests/visitors.
Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager.
Maintain awareness of undesirable persons on property premises.
Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information.
Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by Supervisors.