Bellperson

Hilton Grand Vacations•Orlando, FL

About The Position

In search of an individual with a friendly personality, who enjoys greeting guests first and sharing with them all the lively amenities to enjoy at our resort. Our Bellperson greets and escorts owners/guests to rooms ensuring guest happiness and to ensure their stay is off to an excellent start. You will get to be the first person our owners interact with at the property.

Requirements

6 months Customer service experience
Valid driver's license
Self-starting personality with an even disposition
Move, lift, carry, push, pull, and place objects weighing less than or equal to 150 pounds
Stand, sit, or walk for an extended period of time or for an entire work shift and withstand outdoor extreme weather conditions
Move at a speed that is required to respond to work situations (e. g., run, walk, jog), with or without reasonable accommodations

Nice To Haves

1+ years prior Bellperson experience
Resort, Hotel hospitality proven experience

Responsibilities

Supervises property entrance and accepts guest arrivals.
Greets and assists Owners and guests transporting and/or securing their luggage appropriately.
Delivers messages and will assist with room move requests, groceries, and other inquires.
Reports any problem or unusual activities to management.
Ensures an organized, safe and clean front entrance and lobby area.
Carries out reasonable requests by management including assisting other departments when needed.
Know and use members names, preferences, and routines and develop a personal connection with each member. Provides instructions regarding the amenities of the room and property services and activities provided for guests' use.
Delivers messages, express check-out folios, newspapers, and other requested items.
Retrieving, transporting, organizing, and storing of luggage in designated area. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
Driving/parking/retrieving all types of passenger vehicles (including those with automatic or manual transmissions) and records advance transportation request as needed.
Maintain awareness of undesirable persons on property premises being a Safety & Security advocate.
Special projects as given by leadership; responding to all guest requests to ensure client happiness
Willing to "pitch-in" and help co- workers with their job duties and be an outstanding teammate.

Benefits

Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
Recognition Programs and Rewards
Travel Discounts Program
Outstanding Paid Vacation Program and Paid Sick Days
Employee Assistance Program that supports your physical and mental wellbeing
401(k) program with company match
Tuition reimbursement programs
Employee Stock purchase program
Numerous learning and advancement opportunities
And more!