Overlay Sales Specialist, ServiceNow

TTEC Digital•Austin, TX

3d•Remote

About The Position

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. Reporting to the ServiceNow Practice Leader the Overlay Sales Specialist for ServiceNow will partner and collaborate closely with our sales teams driving revenue growth and expanding the client base for our ServiceNow practice. This will include leveraging your ability to identify opportunities, understand client needs, development of tailored solutions, and craft compelling value propositions for our clients. Job Summary: The motivated and experienced Sales Specialist will have a proven track record in account management or sales and a deep understanding of the ServiceNow platform and adjacent technologies. The candidate must be ready to drive growth into an existing installed base of customers who know TTEC Digital for complex customer experience and contact center technology transformations (but not yet for ServiceNow, specifically). As such, a background with ServiceNowâs CSM portfolio is preferred.

Requirements

Bachelor's degree in Technology (STEM), Business, Marketing, or a related field.
15+ yearsâ experience in sales, preferably in the SaaS software or solutions industry.
Strong knowledge of the ServiceNow platform and its capabilities.
Excellent communication and presentation skills.
Willingness to step outside core duties to meet the needs of the practice and customer.
Ability to work independently and as part of a team.
Strong problem-solving and negotiation skills.
Ability to travel as needed.

Nice To Haves

Experience with CRM software and sales tracking tools.
Recent certification in ServiceNow Sales, Pre-Sales or possibly related technologies.
Experience in selling to large enterprises and managing complex sales cycles.

Responsibilities

Identify and develop new business opportunities for ServiceNow solutions inside our existing portfolio of CCaaS, CRM and CX customers.
Working with technology, marketing and sales practitioners to create and propose solutions that involve multiple technologies and service types.
Understand customer needs and recommend suitable ServiceNow products, implementations/projects, consulting and managed services offerings.
Provide comprehensive product information and demonstrations to potential clients, appropriately coordinating pre-sales and delivery resources as required.
Manage the entire sales cycle from prospecting to close, as well as contribute to sales efforts as a partial owner/contributor (i.e. as part of a bid team).
Collaborate with internal teams, including other sellers and client partners, to ensure successful implementation and customer satisfaction.
Maintain and grow relationships with existing clients.
Stay up to date with the latest ServiceNow features and industry trends.