Over Night Member Services

Planet Fitness•Wooster, OH

8h•Onsite

About The Position

Overnight Closer Member Services Representative ) Customer Service/Front Desk Activities: Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed! Answer phones in a friendly manner and assist callers with a variety of questions. Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests. Respond to member questions and concerns in a timely and professional manner. Conduct beverage or merchandise purchases on the point of sale system. Close shift for the business day and create bank deposits for the following day. Member Accounts: Utilize POS system to assist with new membership cards, change of address and billing or payment questions. Club Cleanliness and Maintenance: Go above and beyond to keep the front desk area and lobby clean and orderly. Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights. Regular cleaning of all exercise equipment and tanning beds. Regular restroom and wet area cleaning and stocking. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

Requirements

6-12 months of Customer Service experience is preferred
High school diploma/GED equivalent required
Must be 18 years of age or older
Must be able to work overnight hours (10:00 PM to 6:00 AM)
Basic computer proficiency with an eye for accuracy
Punctuality and reliability is a must
Exceptional customer service skills
Must be able to lift up to 75 lbs
Will occasionally encounter toxic chemicals during shift
Continual standing and walking during shift
Continual talking in person or on the phone during shift

Responsibilities

Greet members and guests, providing exceptional customer service
Answer phones and assist callers
Check members in, tour and sign up new members
Log amenities and communicate updates and events
Respond to member questions and concerns
Conduct beverage or merchandise purchases on the point of sale system
Close shift and create bank deposits
Assist with new membership cards, change of address and billing or payment questions
Keep the front desk area and lobby clean and orderly
Regular facility cleaning and upkeep
Regular cleaning of all exercise equipment and tanning beds
Regular restroom and wet area cleaning and stocking