Outsourced Supplier Program Specialist (OSP) - Onsite

TEVET•Greeneville, TN

7d•Onsite

About The Position

The OSP Specialist plays a key role in managing end-to-end order and supply operations, ensuring timely, accurate quoting, ordering, and delivery of products and services. This position interfaces directly with vendors and customers to evaluate suppliers, request competitive quotes, execute orders, maintain sales records, coordinate returns, and ensure compliance with internal processes and external regulations. A problem-solver, communicator, and quality advocate, the OSPS is dedicated to supporting the warfighter and making the complicated simple for the customer.

Requirements

2+ years of related experience and/or a bachelor’s degree; or equivalent combination of education and experience.
Prior experience in procurement, customer service, and order processing.
Experience in a for-profit office environment.
Must display proven ability to communicate effectively and professionally via phone, email, and in person.
Critical Thinking & Solution Oriented: Analyzes issues effectively and identifies practical, forward-thinking solutions.
Attention to Detail & Quality Focused: Maintains high standards through accuracy, thoroughness, and consistent execution in all tasks.
Technologically Skilled: Proficient in using a range of digital tools, software, and systems to effectively solve problems, communicate, and complete tasks
Culturally Aware: Treats others with respect and empathy.
Agile & Adaptable: Thrives in fast-paced environments by shifting priorities seamlessly and maintaining productivity.
Growth Minded: Actively responds constructively to feedback. Views failure as an opportunity to learn and improve. Owns and scrutinizes their own errors.
Must be highly competent in Microsoft Word, Outlook, Excel, and PowerPoint.

Nice To Haves

Knowledge of FAR, DFARS, quality codes, and Federal Government contracting regulations is a plus.
Proficiency in NetSuite and Adobe Acrobat is preferred.

Responsibilities

Evaluate suppliers to ensure they meet both customer expectations and relevant compliance regulations.
Request and review multiple quotes from suppliers to ensure competitive pricing, and relay options to internal stakeholders or customers as needed.
Accurately document negotiation strategies, price justifications, and SOP (Statement of Problem) history
Communicate directly with suppliers and customers to coordinate product availability, delivery schedules, and problem resolution.
Proactively engage with vendors and customers to follow up on open or delayed orders, clearly communicating status updates and expectations.
Process and manage customer orders accurately in the ERP and external systems, ensuring correct pricing, shipping methods, and billing details.
Collaborate with vendors and customers to process and complete Return Material Authorizations (RMAs).
Generate packing slips, proofs of delivery, and other required documentation. Input relevant data into customer and internal portals.
Maintain accurate and concise documentation in the ERP and external/customer systems.
Analyze, develop, and improve work instructions and operational processes to increase efficiency and compliance.
Participate in and lead regular meetings with vendors and internal teams to align on expectations and resolve any concerns.
Act as a change agent for continuous improvement efforts across processes.
Support account managers, team leads, and customer service teams by serving as a point of contact for vendor- and order-related inquiries.
Maintain current certifications in required training modules (e.g., GSCO Counterfeit Part Prevention).
Identify and manage supply chain risks through financial and performance evaluations of Sub tier Suppliers; support Quarterly Business Reviews with data-driven insights.