Outside Service Sales Representative

FleetPride•Houston, TX

About The Position

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today! The Outside Sales Representative will be primarily responsible for managing and growing the largest revenue-generating customers (core accounts) within a FleetPride service center area. This role will focus on delivering world-class customer experience to ensure maximum retention of core accounts. The Outside Sales Representative will partner closely with these key customers to understand their business needs and leverage FleetPride’s extensive assortment and expertise to expand their share of wallet.

Requirements

High School Diploma (or GED or High School Equivalence Certificate) required
Valid driver's’ license with clean driving record.
1 year of B2B sales experience; preferred
Understanding of the heavy-duty parts and service industry, prior industry experience; preferred.
Demonstrated mechanical inclination and interest in FleetPride’s industry
Strong professionalism, credibility, and interpersonal skills.
Basic knowledge of MS Excel, MS Word, MS PowerPoint
Experience with CRM utilization; preferred
Experience with Power BI utilization; preferred
Active Listening: The ability to ask probing questions, request clarification and paraphrase to show understanding.
Sales Acumen - comprehensive ability to effectively navigate the sales process, resulting in successful transactions and long-term customer relationships.
Judgment & Decision making: Use business acumen to adjust priorities and ensure the successful deployment of customer accounts, successful bids and other projects.
Computer skills: The ability to learn new programs and utilize them to improve performance. Intermediate to advanced knowledge of MS Office and various office machines.
Communicating: Conveying information to others in an effective manner.
Active Learning: Understanding the implication of new information for both current and future problem solving and decision-making.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Collaboration: Work with multiple departments to ensure bids, projects and other tasks are actively being worked and completed on time.
Oral Expression : The ability to communicate information and ideas in speaking so others will understand.
Written Expression : The ability to communicate information and ideas presented in writing.
Oral Comprehension : The ability to understand information and ideas presented through spoken words and sentences.
Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not only involve.

Nice To Haves

1 year of B2B sales experience; preferred
Understanding of the heavy-duty parts and service industry, prior industry experience; preferred.
Experience with CRM utilization; preferred
Experience with Power BI utilization; preferred

Responsibilities

Drive revenue growth by identifying repair opportunities across core, non-core, and new prospective clients
Collaborate with all customers to develop tailored solutions that meet their evolving business needs and align with FleetPride’s offerings.
Work closely with each core account to ensure customer revenue meets or exceeds sales growth targets
In partnership with service center leadership, develop and implement strategic account plans that outline growth opportunities and milestones for core accounts.
Prospect potential new customers and onboard them to the FleetPride network of offerings
Analyze customer data to identify trends, track progress, and make informed decisions that drive customer growth and retention.
Monitor key performance indicators (KPIs) for each core account, such as revenue growth, retention rates, category expansion, etc.
Collaborate with service center leadership on account performance, pipeline management, and overall strategy to support financial targets of assigned Service Centers
Serve as the primary point of contact for the service centers sales functions
Develop and maintain strong, long-term relationships with key stakeholders within the core accounts
Facilitate regular customer engagements through onsite visits and sales calls to ensure ongoing satisfaction and alignment with customer objectives
Implement strategies to ensure core customer retention, including monitoring account health, identifying additional repair opportunities, and proactively addressing potential risks of churn.
Address and resolve customer issues or challenges in a timely and effective manner, ensuring minimal disruption to their business.
Utilize FleetPride’s CRM system to track all account activities, customer interactions, and key data points to ensure accurate and up-to-date customer records, pipeline, and sales activities.
Maintain the integrity of customer data by regularly updating information, including contact details, address updates, and sales opportunities.
Work closely with service center team members to ensure seamless customer experience and alignment of efforts across departments.
Coordinate with service center leadership to ensure that core account management strategies are aligned with broader business objectives.
Continuously seek opportunities to enhance the core account management process, improve customer experience, and drive more significant results.
Collaborate with service center leadership and local team members by attending and participating in team huddles, safety meetings, etc.
Stay informed about industry trends, customer developments, and competitive offerings to better serve all accounts.