Outside Sales Representative

Keep Supply•Springfield, MO

About The Position

Keep Supply offers all of the above plus a bonus program and significant growth opportunity! As a Great Game of Business practitioner, we have a collaborative environment where every individual understands their impact on the company's bottom line and works together to achieve shared success. This creates a supportive and positive work environment that fosters personal and professional growth. We are a respected and resourceful distributor of heavy commercial and industrial refrigeration parts, equipment and other MRO supplies on a mission to #bethebestpart. No matter the need, we keep our customers supplied and running. The Outside Sales Representative is a field-based partner to the Inside Sales team, responsible for strengthening customer relationships, uncovering opportunities, and expanding Keep Supply’s presence. This role focuses on in-person customer engagement—walking facilities, gathering insights, identifying parts needs, and supporting the Inside Sales Account Managers by supplying the information they need to quote and close more business. The Outside Sales Representative ensures customers feel supported, connected, and confident in choosing Keep Supply as their preferred industrial refrigeration parts provider.

Requirements

Bachelor's degree in Business, Sales, Marketing, or related field (or equivalent experience)
Minimum 2 years of outside or field sales experience, preferably in industrial parts, manufacturing, or B2B environments.
Proven track record of meeting or exceeding sales targets and growing accounts.
Valid driver's license and willingness to travel up to two weeks per month.
Proficiency with CRM systems (Salesforce preferred)
Strong organizational skills with the ability to manage multiple accounts and territories.
Relationship Building: Establish trust and credibility with customers at all levels.
Consultative Selling: Identify needs, uncover opportunities, and support Inside Sales in closing deals.
Territory & Account Management: Strategically prioritize accounts and optimize coverage for growth.
Insight & Market Awareness: Capture customer feedback, competitor activity, and market trends to inform strategy.
Operational Excellence: Execute plans with follow-through, organization, and effective coordinator across teams.

Responsibilities

Conduct regular on-site visits to customer facilities to deepen relationships and build trust.
Represent Keep Supply professionally as the primary in-person contact during a visit.
Lead face-to-face conversations with maintenance teams, plant managers, and purchasing personnel.
Gather real-time customer feedback, needs, and challenges to relay back to the Inside Sales team.
Strengthen customer loyalty through consultative engagement and understanding of their equipment, processes, and pain points
Identify new products, replacement parts, and service opportunities during customer visits.
Partner with Inside Sales Account Managers to convert opportunities into quotes and sales
Support margin improvement through education and product-level recommendations
Assist in re-engaging declining or inactive customers through on-site follow-ups.
Capture intelligence from the field—competitor activity, pricing trends, project updates.
Maintain a structured route plan to maximize coverage and visit frequency
Prioritize high-value accounts, growth accounts, and strategic targets in the territory
Participate in regional sales strategies, campaigns, and product promotions
Map facility layouts, equipment types, and installed base to support long-term account strategy
Support trade shows, training sessions, and customer events
Document all visit notes, opportunities, and follow-ups in Salesforce in real time.
Coordinate closely with Inside Sales Account Managers to align on daily/weekly priorities.
Share weekly visit updates with the Outside Sales Lead
Escalate significant issues or urgent customer needs promptly to the appropriate internal team.
Visit a minimum of 10 customers per month
Traveling up to two weeks per month
Nurture accounts post-visit to convert them to consistent buyers
Work with territories and the outside sales lead to build travel plans for future trips
Establish a rhythm to get a 70% win rate (non-buyers to buyers & managed customers to buy in more areas - ex., increased margin growth from the previous 90 days, Other departments, stock room, service) in the two non-travel weeks per month
Non-travel weeks should be to build future trips, along with converting post-visit buyers to consistent buyers
Work with the outside sales lead to develop future travel plans, coaching, and establish standards/expectations for precise results