Outside Sales Representative SC/GA

Miles Ahead Management LLC•Moncks Corner, SC

18h

About The Position

Are You Ready to Change the Industry Together? Milestone is a tech-enabled, asset-light logistics provider transforming the civil construction supply chain. We’re on a mission to accelerate how infrastructure gets built through smarter movement of materials, technology-enabled transparency, and customer-centric efficiency. As Milestone continues to grow, the Outside Sales Representative plays a foundational role in retaining and expanding business within our existing customer base. This customer-facing position focuses on deepening relationships, understanding customer needs, executing seamless fulfillment, and driving responsible growth across assigned accounts. You will serve as a trusted partner to contractors, haulers, and suppliers, ensuring they receive a world-class experience and see continued value in Milestone’s services and technology. Mission: We are a family of brands committed to raising the standard of service in the aggregate distribution industry. Vision: Accelerating the world's infrastructure. Our Values 1% Better, Every Day: Continuous growth is a part of who we are as professionals and people. We are committed to being better today than yesterday, so we are ready for who our organization needs us to be tomorrow. Promise & Deliver: Pick up the phone, respond, then get it done. We are reliable in every sense of the word and deliver quality work and customer service no matter our role. We own our areas and are accountable to ourselves and each other to build trust. Find a Way or Make a Way: There is no problem we can't solve. We work together and do hard things to simplify the lives of clients, haulers and each other. We find the best way and are open-minded to innovation, technology and new ways of working because we are building an organization to change our industry.? Candid, but Kind: We tell each other the truth and challenge when we don’t agree. We build real relationships rooted in kindness and thoughtfulness. Our people will always be our #1 unique and we will never lose sight of that. Rev it Up: Positive energy fuels us to get us to our vision. Each of us contribute to our culture by bringing consistent energy and passion that ripples through our teams like a fire. We celebrate and praise each other's contributions and strive to create a place we all want to be. Who You Are: You are an empathetic, proactive, and customer-obsessed relationship builder. You enjoy solving problems, staying close to customers, and serving as the primary point of contact for their day-to-day needs. You thrive in a fast-paced environment where accuracy, responsiveness, communication, and attention to detail matter. You are driven to deliver value through thoughtful account planning, strong service, and consistent engagement. Technology doesn’t intimidate you, you embrace it, learn it, and champion it. You represent Milestone with professionalism, humility, and commitment to building real partnership, not just handling transactions. Why This Role Matters: Milestone’s ability to grow sustainably depends on retaining customers, building loyalty, and expanding existing relationships. The Outside Sales Representative ensures: Customers receive a consistent, elevated standard of service Renewal and expansion opportunities are proactively identified Loads are fulfilled with precision New customers onboard smoothly NewMile becomes a powerful, trusted tool in the customer’s daily operations This role fuels stable growth, customer satisfaction, and repeat business, critical components of Milestone’s long-term success. Who Your Internal Customers Are and How This Role Delivers Value to Them: Sales Manager & Growth Leadership: You help inform revenue forecasting, customer health trends, and expansion opportunities that influence territory planning. Market Operations & Dispatch Teams: You provide accurate job details, customer expectations, and real-time insights that support successful order fulfillment. Finance & Accounting: You partner on pricing accuracy, invoicing, payment conversations, and account setup. NewMile Team: You champion new feature adoption, provide customer feedback, and help ensure customers understand and use Milestone’s technology. Business Development Representatives: You support strong prospect-to-account transitions and maintain relationships they initiate. What You’ll Obsess Over to Be Successful Deep, trust-based customer relationships Accurate, smooth onboarding for all new accounts Proactive customer engagement, communication, and site visits Responsible account growth and GP expansion Seamless purchase order management from quote to fulfillment Clean CRM and NewMile data Customer retention and reduction of churn Demonstrating the value of NewMile and driving customer adoption A world-class customer experience, every day

Requirements

2–4+ years in account management, sales, customer service, logistics, transportation, or construction services
Excellent interpersonal and communication skills
Highly organized with strong time management
Ability to understand materials, specifications, and hauling requirements
High responsiveness and attention to detail
Comfortable using CRM tools and learning new technology
Ability to travel locally

Responsibilities

Client Relationship Building & Expansion
Develop strong relationships with key contacts across assigned accounts
Conduct regular site visits and strategic business reviews
Identify upsell, cross-sell, and expansion opportunities
Onboarding Clients
Lead customer onboarding workflows
Ensure customers are trained on NewMile and core processes
Partner across teams to ensure a smooth transition into active business
Customer Needs Assessment & Account Planning
Understand customer material needs, truck capacity, timelines, and project schedules
Build account plans that support long-term growth and retention
Client Retention
Execute retention strategies that build loyalty and reduce churn
Resolve issues quickly and effectively as point of escalation
Lead the Purchase Order Process (Quote ? Fulfillment)
Prepare accurate quotes and proposals
Provide job-site assessments when needed
Partner with Operations on order fulfillment
Ensure loads run successfully and customers are satisfied
Customer Service Excellence
Maintain responsiveness and proactive communication
Deliver a reliable, high-quality experience every day
Champion NewMile Adoption
Demonstrate value, features, and benefits of NewMile
Drive customer usage and data quality
Serve as a bridge between customers and the NewMile team