Outside Sales Assistant/CSR

Bedrosians Tile and Stone•Kent, WA

47d

About The Position

Customer Service Representatives are responsible for assisting all customer segments including retail, contractor, fabricator and wholesale. You are responsible for providing information about our products including availability, price, applications, limitations, and installation recommendations. You are also responsible for order entry, purchase order (P/O) processing and receiving, and freight quotes. As a customer service representative you will act as the liaison between Bedrosians and our customer. You have an energetic and enthusiastic personality and pay close attention to detail. You uphold the highest standards of service and aim to please customers and resolve any issues with win/win solutions. You are positive, helpful, and know how to listen and clearly communicate with your customers.

Requirements

High School Degree or equivalent
Excellent email and computer skills
Ability to lift up to 65 lbs.
Positive attitude
Polished appearance
Excellent and professional phone skills
Excellent verbal English communication skills
Detail-oriented
Self-motivated and proactive'willing to take the extra step!
Possess a flexible work schedule
Demonstrate integrity, professionalism, and perseverance
Must live within 20 miles of Bedrosians location

Nice To Haves

Prior customer service experience is a plus
Bilingual in Spanish a plus

Responsibilities

Work cooperatively in team environment
Position will require use of personal vehicle, a MVR is needed for this position.
Riding with the outside sales rep. setting up new customers with showroom samples for the sales rep.
Loading samples and delivering samples as needed
Greet and assist customers with selections and follow-through on their orders
Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
Find resolutions for out of stock issues
Assist with banking, accounting, and documentation requirements
Answer phone inquiries including over the phone orders
Process dealer and special order P/O's
Provide freight quotes to clients and team members
Assist outside sales representatives with stock checks, pricing, and processing orders
Process P/O's and receiving's for stocked product lines
Process payments on account or at time of ordering
Assist in inventory cycles
Review and ensure proper pricing for all special orders including handling and freight charges
Gain knowledge of all new product lines
Develop basic understanding of design and color
Resolve customer service issues
Multitask and prioritize work through effective time management
Maintain a neat and organized workspace
Work within the framework of the company's defined policies, procedures, goals, and directives.
Any other duties required of the position
Gain knowledge of all current and new product lines
Follow proper pulling, packing, strapping, staging, unloading, shipping and receiving protocol
Comply with all safety policies and protocols