Outside Repair Coordinator

Penske • Cumru Township, PA

7d

About The Position

A Penske Outside Repair Coordinator manages repairs sent from a Penske facility
to an outside vendor. This position has frequent vendor and shop contact. An ORC
ensures units are transported to and from outside repair facilities, obtains
estimates and invoices for repairs, and documents pertinent information in
internal systems.

Responsibilities

• Ensuring timely repair appointment scheduling & follow-up with vendors and shops and provide daily status update at unit level to the locations
• Setup and coordination of unit transportation to vendor and back to Penske (hike/tow)
• Strong attention to detail when building repair orders in ServiceNet to accurately reflect jobs in process (requires knowledge of job component codes) and accurately update of parts and labor costs at a job level
• Full review of labor times, labor rates and parts costs for all repair orders under $1,000. Verify and discuss any exception items on invoices with vendors (requires basic technical knowledge of truck repairs)
• Escalation of all repair orders greater than $1,000 to Major Repair Specialist
• Upload of all relative repair images (estimates, invoices and communications with vendors)
• Timely follow-up on vehicle status and any escalations for repair approvals
• Reconcile invoice to estimate pricing and review of the Repair Order in ServiceNet
• Providing financial support and decision-making to field operations through resolution of related PEMS suspends and payment of outside repairs through Pcard
• Other projects as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees