Outside Renewals Rep-Security

Johnson Controls

16d

About The Position

Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What we offer Competitive salary Paid vacation/holidays/sick time Comprehensive benefits package Available day one Company vehicle Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Check us out!: https://youtu.be/pdZMNrDJviY What you will do The primary role of the Outside Renewals Rep is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy that will lead to greater retention of preventative maintenance contracts, higher revenue per customer, and ensure greater customer satisfaction. How you will do it Adhere to current Johnson Controls policies, procedures, products, programs, and services. Manage all retention activities within an assigned service agreement customer base. Responsible for retention, customer satisfaction, and growth within the customer base. Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g., key decision-makers, equipment, service contract, history, etc.). Interface effectively with district operations to deliver and improve service delivery. Determine customer needs and develop sales strategies to meet those objectives. Monitor contract expiration dates and proactively engage stakeholders to initiate renewal discussions. Identify opportunities to optimize contract terms, pricing, and service levels during renewals. Work closely with front sales team to address customer needs in terms of upgrades or expansion Report progress and metrics to operation and corporate teams on a weekly and monthly basis.

Requirements

3+ years in account management, customer success, or contract renewals, in fire/security or related technical services (HVAC, building automation)
Experience dealing and negotiating contracts
High school diploma or professional training certificate

Nice To Haves

Highly motivated and success driven.
Excellent communication skills and ability to quickly qualify opportunities.
High degree of self-discipline.
Independent, creative thinker.
Ability to sell intangible services.

Responsibilities

Manage all retention activities within an assigned service agreement customer base.
Responsible for retention, customer satisfaction, and growth within the customer base.
Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g., key decision-makers, equipment, service contract, history, etc.).
Interface effectively with district operations to deliver and improve service delivery.
Determine customer needs and develop sales strategies to meet those objectives.
Monitor contract expiration dates and proactively engage stakeholders to initiate renewal discussions.
Identify opportunities to optimize contract terms, pricing, and service levels during renewals.
Work closely with front sales team to address customer needs in terms of upgrades or expansion
Report progress and metrics to operation and corporate teams on a weekly and monthly basis.