Outside Guest Services - Crosswater

Sunriver Resort•Sunriver, OR

About The Position

Join the team and be a part of the Top 100 Best Companies to Work for in Oregon! The Crosswater Golf Course is looking for a sesason Outside Guest Services Attendant. This postion is avaialble seasonally both Full-Time and Part-Time! The Outside Guest Services Attendant often provides the first point of contact for golf guests and is responsible for creating an excellent first impression. They are responsible for upkeep and cleanliness of the golf carts, as well as assisting guests with wiping down clubs, balls, etc. The Outside Guest Services Attendant will maintain the AAA Four Diamond standards. The Outside Guest Services Attendant will always conduct themselves in a manner which supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. The Outside Guest Services Attendant shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice! Enjoy Where You Work! At Sunriver Resort, we believe your workplace should feel just as inspiring as the experiences we create for our guests. As an associate, you’ll enjoy a wide range of amazing perks, including: Free golf Free recreation rentals; bikes, marina gear, and more 50% off Food & Beverage across the resort Discounted stays at CoralTree Hospitality properties nationwide Paid Time Off 50% off retail Free access to the Sunriver Observatory & Nature Center …and so much more!

Requirements

High school education required
Must be able to work well under pressure
Must be able to accurately follow instructions, both verbally and written
Must be highly detailed orientated
Must be able to work in a fast paced environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must be able to work in a variety of weather conditions (rain, wind, snow, cold, sun & heat);
Must be able to stand & walk throughout the day, including on uneven surfaces;
Must be able to frequently lift, push, pull & carry up to 10 lbs. and occasionally up to 75 lbs.

Nice To Haves

Prior hospitality experience preferred
At least one year customer service experience preferred
Knowledge of the game of golf preferred

Responsibilities

Greets and welcomes guests upon arrival
Unload clubs, cleans and places in bag drop area or cart
Wipe down clubs and loads them into their cars once guests are finished
Clean carts when guest return
Checks carts for damages, if damaged, reports immediately to Golf Shop
Ensures all carts are accounted for and plugged in prior to leaving for the day
Ensures grounds area is clean and prepared for the next day’s operations
Keeps range and practice area clean of golf balls, baskets, trash, etc.
Washes golf balls, supplies clean golf balls to ball machine. Cleans machine and surrounding areas
Cleans and organizes rental clubs, reports any missing or damaged clubs immediately to Head Professional
Keeps back room and cart area neat and clean
Communicates tee sheet changes to player’s assistants
Continually supplies carts to the staging area, ensuring all carts have a pencil and scorecard
Contacts appropriate party, if necessary, when a guest problem is reported
Provides general resort information for guests
Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
Resolves guest problems and is empowered to act in absence of manager
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Up sells other resort services and amenities to guests
Always maintains a professional demeanor and attitude
Communicates all pertinent information to the Golf team