Outside Auto Adjuster - Reno, NV

Allstate

19d•Hybrid

About The Position

Under limited supervision, the Outside Auto Adjuster is responsible for investigating, negotiating, and settling complex property damage and liability insurance claims. This individual will split their time between field and Virtual Assist claims. You'll take the lead in writing estimates and guiding customers through the repair or total loss process, using a mix of in-person visits, virtual inspections, and written communication. No two days are the same—whether you're evaluating damage on-site or collaborating with body shops and service providers, you'll enjoy a fast-paced, hands-on role that keeps you engaged and on your toes. If you're looking for a career that blends technical know-how, customer service, and field/virtual work, this is your chance to thrive in a role where your expertise truly matters. A day in the life of the Outside Auto Adjuster, and what it takes to do the job! The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always. The Investigator – you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder – Your Eye for Detail Keeps Everything on Track - In this role, you’ll ensure claims are documented accurately and in line with policy agreements. As you handle each case, you’ll maintain clear, timely records in our claims system (which we’ll train you on). Your attention to detail helps keep the process smooth, organized, and transparent from start to finish.

Requirements

Proficient written and verbal communication skills to effectively interact with customers
Strong attention to detail and ability to write precise and comprehensive estimates
Comfortable with utilizing technology and various platforms for claims processing
Excellent time management and organizational skills to manage multiple assignments effectively
Valid driver's license and willingness to travel as part of the job requirements

Nice To Haves

5 years’ experience in auto collision estimating using CCCOne
High School Diploma or a GED

Responsibilities

investigating, negotiating, and settling complex property damage and liability insurance claims
writing estimates
guiding customers through the repair or total loss process
evaluating damage on-site
collaborating with body shops and service providers
detailed reviews of damage and interpreting policies to determine coverage
evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies
ensure claims are documented accurately and in line with policy agreements
maintain clear, timely records in our claims system