Outreach Worker Bilingual Spanish/English

Bluestem Health•Lincoln, NE

just now

About The Position

The Outreach Worker is responsible for coordinating services and educating patients on Bluestem Health’s sliding fee scale and Medication Assistance Program (MAP). This position will coordinate follow-up phone calls regarding expiring sliding fee scales, MAP, and be able to answer any other questions regarding the MAP or sliding fee scale programs. Other duties and responsibilities include increasing access to care through application and enrollment assistance for people who may be eligible for marketplace insurance.

Requirements

High school diploma, required
Bilingual, strongly preferred
Computer skills, required
Strong customer service skills, required
Friendly outgoing personality which shows compassion and dedication to helping others
Ability to work effectively with underserved and diverse populations
Experience in planning and implementing projects and coordination of functions and setting goals and meeting timelines promptly
Comply with all applicable federal and state training requirements related to the development of expertise in eligibility, enrollment, and program specifications
Professional appearance
Tact and patience in dealing with the public
Able to work accurately, independently, and as part of a team
Must be able and willing to travel as needed, have dependable transportation, a valid driver’s license, and proof of automobile insurance

Nice To Haves

Degree in a human services field or equivalent experience, preferred

Responsibilities

Respond to incoming requests for assistance regarding the application and enrollment process
Provide information in a fair, accurate, and impartial manner
Remain current with eligibility requirements
Work cooperatively with the providers and personnel to carry out goals and objectives of Outreach and Enrollment (O&E)
Assist with implementation and coordination of O&E activities, such as, hosting enrollment events, in which may include before or after normal business hours, evenings, and weekends
Assist with presentations for community groups and referral sources
Attend all required training sessions at the federal, state and local level and meetings concerning O&E
Safeguard data, maintain strict confidentiality of information, and perform required reporting
Accurately complete data collection and enrollment process
Conduct “in reach” with currently uninsured patients and “outreach” with non Bluestem Health patients in all service areas
Monitor and report all patient correspondence, including patient/non-patient completed enrollments
Develop relationships with appropriate community partners
Provide educational materials regarding insurance options to community partners, including: health department, hospitals, urgent cares, other physician offices, and human services agencies and collaborate and coordinate outreach efforts with them
Enroll patients in the Medication Assistance Program (MAP), including preparing and submitting applications.
Review patient’s income documentation and apply to sliding fee scale; inform patient(s) of estimated fees for medical and dental services.
In collaboration with members of the health care team, requests orders and/or reorders of MAP medications.
Assists in referrals for other agencies, as needed.
Performs reminder phone calls to those patients whose sliding fee scale will be expiring on an annual basis.
Responsible for processing MAP applications in RX Assist Database.
Responsible for verifying that proper documentation is received, copied, and charted when completing MAP applications.
Organize work to meet goals, objectives, and deadlines
Multi-task and prioritize duties
Other duties assigned