Outreach Specialist

Habitat Health•Sacramento, CA

9h•$70,000 - $74,000

About The Position

At Habitat Health, we envision a world where older adults experience an independent and joyful aging journey in the comfort of their homes, enabled by access to comprehensive health care. Habitat Health provides personalized, coordinated clinical and social care as well as health plan coverage through the Program of All-Inclusive Care for the Elderly (“PACE”) in collaboration with our leading healthcare partners, including Kaiser Permanente. Habitat Health offers a fully integrated experience that brings more good days and a sense of belonging to participants and their caregivers. We build engaged, fulfilled care teams to deliver personalized care in our centers and in the home. And we support our partners with scalable solutions to meet the health care needs and costs of aging populations. Habitat Health is growing, and we’re looking for new team members who wish to join our mission of redefining aging in place. To learn more, visit https://www.habitathealth.com. Role Scope: We are looking for an individual who is passionate about serving the underserved community. The Outreach Specialist will educate and build relationships with community partners, prospective participants, families, and/or caregivers to create awareness about Habitat Health’s PACE (Program of All-Inclusive Care for the Elderly) program. The Outreach Specialists will also ensure a smooth enrollment process from outreach to enrollment for prospective participants.

Requirements

Experience in healthcare or enrollment sales, with a track record of generating business-business or business-to-customer referrals
Experience working with State/County eligibilities workers
Proficiency in CRM software preferred
Experiences working with Frail Elderly
Highly motivated individual with minimum supervision
S./B.A. Degree in healthcare, Business Administration, or Marketing preferred
Must be able to lift and carry or otherwise move up to 25 pounds
Proof of current CPR/BLS certification required or requirement to obtain within 30 days of employment
Proof of valid CA driver’s license, personal transportation, good driving record and auto insurance as required by State law

Nice To Haves

Bilingual: Spanish/Mandarin/Cantonese preferred
Familiarity with the PACE program or other elderly care organizations

Responsibilities

Develop and maintain relationships with healthcare professionals, providers, Community-based organizations, senior housing facilities, post-acute facilities, and senior centers to drive referrals for the Habitat Health PACE program
Organize and conduct events in the community and at the Habitat Health Center to increase awareness of Habitat Health to the community
Conduct presentations to promote the Habitat Health PACE program
Develop quarterly marketing plan to generate qualified enrollment
Collaborate with Center’s management to develop retention strategies
Identify new opportunities to enhance and improve the referral process and activities
Contribute to a program experience that Participants want to join, a team culture that cares and creates joy, and an environment where all participants and team members belong
Drive the enrollment process as the case manager for prospective participants, including reviewing, processing, and updating applications and required documentation, distributing relevant enrollment materials, and managing communications
Conduct tele, home visits and in-center evaluations for the prospective participant for potential eligibility for care.
Deliver high-quality customer service by addressing and resolving enrollment-related inquiries and concerns in a timely and professional manner.
Maintain and record all productions/activities in CRM software
Strictly adhere to DHCS and CMS regulations and policies regarding marketing practices for the PACE program
Flexible to working events in the evening and weekends as needed
Other duties as assigned