Outreach Specialist - Mental Health & Wellness

Brightpoint • Chicago, IL

1d • $22 - $25 • Hybrid

About The Position

Brightpoint invites you to join our team of mission-driven staff who share a common vision: an equitable world where all children and families thrive in strong communities. As a leader in the human services sector for 140 years, we aim to advance the well-being of children by investing in families and strengthening communities through data-informed, collaborative, and preventative solutions. The Outreach Specialist - Mental Health & Wellness executes Brightpoint’s Mental Health & Wellness (MHW) outreach and partnership development strategy at the regional level. Responsible for building and sustaining referral pipelines and securing new community-based partnership sites where MHW services can be administered (e.g., schools, community centers, healthcare settings, and other community organizations). Serves as a field-based ambassador for Brightpoint, conducting boots-on-the-ground outreach, relationship-building, presentations, and follow-up to expand program access and strengthen service utilization. Collaborates closely with intake, clinical, operations, and leadership teams to ensure outreach efforts translate into sustainable partnerships and increased service start rates.

Requirements

• Bachelor’s degree in business administration, marketing, communications, public administration, human services, public health, or related field required. Relevant work experience in outreach, sales, or partnership development may substitute for degree requirements.
• Minimum of 2 years of experience in outreach, community engagement, business development, sales, or partnership development required.
• Demonstrates proficient knowledge of outreach, community engagement, and relationship-building strategies required.
• Must have access to transit or other reliable transportation to execute the position’s responsibilities.

Nice To Haves

• Minimum of 1 year of experience working in human services, healthcare, education, or community-based programs preferred.
• Experience building referral pipelines or managing external partnerships preferred.
• Experience working within Medicaid-funded or publicly funded service systems preferred
• Demonstrates basic knowledge of mental health service systems and referral processes preferred.
• Demonstrates understanding of eligibility standards and service access pathways preferred.
• Demonstrates knowledge of community-based organizations and school systems within assigned region preferred.
• Ability to communicate in both English and Spanish preferred.

Responsibilities

• Conducts in-person outreach to schools, community centers, child welfare agencies, healthcare providers, and other community partners to build referral pipelines and secure new service locations.
• Develops and maintains active referral relationships aligned with program capacity and strategic priorities.
• Identifies and pursues opportunities for new partnerships where MHW services can be delivered onsite.
• Represents Brightpoint at community meetings, networking events, and partner convenings.
• Conducts presentations and informational sessions about MHW programs and eligibility criteria.
• Tracks outreach activities, contacts, referral trends, and partnership status in designated systems.
• Follows up consistently with prospective partners to move relationships from introduction to active referral source or service site.
• Collaborates with intake staff to ensure smooth handoff from referral source to intake process.
• Communicates regularly with clinical and operational leadership regarding pipeline trends, site readiness, and service demand.
• Gathers feedback from community partners regarding service gaps, barriers, and emerging needs.
• Assists in identifying geographic or demographic areas with low referral volume and implements targeted outreach plans.
• Develops partnership pitches, in collaboration with service area leaders and communications and external affairs teams.
• Ensures outreach materials are accurate, current, and aligned with program models and eligibility requirements.
• Maintains accurate documentation of outreach contacts and outcomes.
• Adheres to program, licensing, and accreditation standards.

Benefits

• Medical/dental/vision insurance, 3+ weeks paid time off in the first year including the week between Christmas and New Year’s Day (PTO increases with tenure); 11 paid holidays, supplemental insurance options, 401(k) with match ( more benefits details here ).
• Emerging Leaders will have access to leadership development opportunities and one-on-one mentorship.
• Brightpoint is an approved agency for Public Service Loan Forgiveness (PSLF).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level