Health Outreach Specialist

Primary Health Care Inc•Des Moines, IA

2d•$17 - $21

About The Position

As a Health Outreach Specialist, you will be dedicated to improving patient health outcomes through proactive outreach and engagement. This role is responsible for conducting outbound calls to patients to schedule appointments, address care gaps, and connect individuals with essential healthcare services. The Health Outreach Specialist works to meet established call and scheduling targets while supporting insurance incentive programs and ensuring accurate documentation that contributes to proper claims coding and value-based care initiatives. This position offers a meaningful opportunity for a patient-centered, goal-oriented professional who is passionate about advancing health equity and promoting the well-being of the communities we serve.

Requirements

High School Diploma or GED
Bilingual proficiency in English and Spanish required, with the ability to effectively translate verbally and in writing during patient interactions.
Excellent customer service skills and commitment to service excellence.
Effective verbal and written communication skills.
Problem-solving skills with ability to apply critical thinking.
Team oriented with ability to collaborate effectively with others.
Listening and reading skills with ability to follow written and verbal instructions.
Ability to work collaboratively in a team-based office environment and contribute to presentations or team updates as needed.
Strong organizational skills with the ability to manage multiple tasks and meet performance expectations.
Takes initiative and demonstrates dependability.

Nice To Haves

Associate degree in related field.
Work experience in a community health center, medical or dental clinic, or in the essential functions of the position.
Experience working with patient registration systems and electronic health records.
Experience using a multi line telephone system.
Experience working with and knowledge of clinical terminology and health insurance.
Proficiency in computer systems, including Google Suite and Microsoft Excel
Strong attention to detail, particularly in data entry, claims verification, and documentation accuracy

Responsibilities

Perform high-volume outbound calling as the primary function of the role to support patient engagement and service utilization goals.
Schedules patient appointments for medical and/or dental clinics, identifying and correcting inaccuracies and verifying patient insurance.
Monitors patient and staff schedules in the medical and/or dental scheduling system to ensure optimization. Contacts patients due for recalls to fill the schedule. Offers appropriate resources to assist patients in overcoming barriers in making or keeping their appointment (e.g., telehealth, referral to family support workers).
Track outreach metrics, appointment completion rates, and coding verification outcomes to support reporting and quality improvement initiatives.
Review and verify medical claims coding within designated billing portals to ensure accuracy of provider-submitted codes and confirmation of prior patient encounters.
Maintain accurate and timely data entry across electronic systems, including Google Suite platforms, Excel spreadsheets, and internal tracking tools.
Prepare and present reports or updates to supervisors and team members regarding outreach performance, claim verification trends, and operational needs.
Adhere to confidentiality standards, HIPAA regulations, and organizational policies in all patient interactions and data management activities.
Contribute to organizational sustainability by maximizing reimbursement opportunities.
Participate in team meetings, cross-training, and continuous improvement efforts to enhance patient access and operational efficiency.