Outreach Specialist Co-Op

PINE STREET INN INC • Boston, MA

10h • $19 - $20

About The Position

The Outreach Specialist is an essential position working 65% on the Streets of Boston and 35% in the office. During the pandemic, teams worked 2-3 days on-site and 2-3 days remotely (schedules will be adjusted as necessary)
SUMMARY OF THE POSITION:

The Outreach Specialist will provide outreach and engagement case management services to include identification of chronically homeless individuals, assessment, service planning, referrals for substance abuse/health/mental health care and Housing placement for targeted clients living in a defined area of the streets of Boston as part of a two (2) person team. The Outreach Specialist will utilize a triage assessment tool for persons on the streets assisting with identifying the appropriate level of service need, diverting individuals from homelessness whenever possible. The Outreach Specialist will work closely with the Coordinated Access System, (CAS Match) to match chronically homeless individuals with both needed services, and a housing pathway.

Requirements

• Client Focus: Provides service excellence to guests. Responds to needs in a timely, professional, helpful, and courteous manner. Keeps guests up to date on progress of services they are receiving and changes that affect them. Appropriately prioritizes needs of guests
• Attention to Detail: Works in a conscientious, consistent and thorough manner. Demonstrates clear understanding of documentation requirements for Outreach Specialist role and maintains current accurate documentation.
• Motivating Clients: Inspires guest commitment to their own development toward self-management and independent living. Looks for and uses intervention motivational techniques, including motivational interviewing. Acknowledges achievements. Helps guests identify their long range plans and goals. Maintains and communicates a positive, yet realistic outlook. Uses a variety of approaches to energize and inspire.
• Associates degree or 60 college credits and in a human services field and,
• Interest in possible certification in future focused on LADC (LADC and Substance Use Disorder Treatment Program Licensing) or CADC (CADC (Certified Alcohol/Drug Abuse Counselor)
• preferred experience working with a homeless population
• Interest in gaining experience delivering community-based case management services to individuals with SUD (Substance abuse disorders), SMI (Serious Mental Illness), and COD (Co-Occurring Disorders).
• Valid driver’s license in good standing

Responsibilities

• identification of chronically homeless individuals
• assessment
• service planning
• referrals for substance abuse/health/mental health care
• Housing placement for targeted clients living in a defined area of the streets of Boston as part of a two (2) person team
• utilize a triage assessment tool for persons on the streets assisting with identifying the appropriate level of service need, diverting individuals from homelessness whenever possible
• work closely with the Coordinated Access System, (CAS Match) to match chronically homeless individuals with both needed services, and a housing pathway

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees