Outreach Specialist / Care Coordinator - Cleveland, Ohio

Waymark•Cleveland, OH

112d•$22 - $25•Hybrid

About The Position

Waymark is a mission-driven team of healthcare providers, technologists, and builders working to transform care for people with Medicaid benefits. We partner with communities to deliver technology-enabled, human-centered support that helps patients stay healthy and thrive. We’re designing tools and systems that bring care directly to those who need it most—removing barriers and reimagining what’s possible in Medicaid healthcare delivery. As an Outreach Specialist/Care Coordinator in the region, you will be Waymark’s frontline presence in and alongside healthcare facilities, often our first point of contact with our patients, and a key member of a startup team helping to shape and refine our workflows and build strong relationships with primary care physician partners. You will work to improve the health of patients from low- income communities by fostering trust and connecting them with various providers and resources. You will be part of a care team that is multidisciplinary and includes Licensed Clinical Social Workers, Pharmacists, and Community Health Workers.

Requirements

Excellent verbal and written communication skills.
Comfort tailoring communication to credibly and concisely communicate with primary care physicians and to communicate with patients in an empathetic and accessible manner.
Highly organized and self-motivated to work independently and manage schedules efficiently.
Customer service and/or sales experience.
Experience with Electronic Health Records.
Experience in a healthcare delivery setting, preferably communicating with medical providers.
Passion for working with diverse communities in an empathetic, inclusive, and professional manner.
Friendly, energetic, and enthusiastic personality with a client service orientation.
Comfort navigating a variety of technology platforms including Google Workspace.
Reside in Greater Cleveland, and have regular access to a car to facilitate travel within the region.

Nice To Haves

Experience in care coordination, patient outreach, call center or working in an outpatient clinic or doctor’s office.
Multilingual capabilities.
Knowledge of managed care / health insurance.
Knowledge of Cleveland, Akron, Canton communities and Medicaid populations.

Responsibilities

Initiate outreach to new patients and facilitate connections to healthcare resources and support referrals to care team members telephonically, via SMS, via video, or in-person.
Foster trust and improve patient engagement rates through effective, empathetic, and credible patient communication.
Collect, review and analyze patient data from Electronic Health Records (EHRs) or other data sources to assist monitoring and prioritization of patient care and to improve utilization of preventative care.
Communicate with primary care providers through multiple avenues (potentially including EHR messaging and in-person meetings with providers to review patient updates).
Serve as a primary day-to-day contact, and build trusted, collaborative relationships with healthcare facility providers.
Participate in weekly Waymark care team huddles and partner with the full care team (Pharmacists, Licensed Clinical Social Workers, and Community Health Workers) to support coordinated patient care.
Accurately document each patient encounter in detail.
Collaborate with the Waymark support team to test and refine internal workflows and co-design more efficient processes for supporting patient care.

Benefits

Stock Options: Opportunity to invest in the company’s growth.
Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office.
Incentive Program: Receive additional compensation through performance-based incentives that align with organizational goals and enhance patient outcomes.
Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy.
Life Insurance: Basic life insurance to give you peace of mind.
Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays.
Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents.
Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule.
Commuter Benefits: Convenient options to support your commute needs.
Professional Development Stipend: A dedicated stipend supports professional development and growth.