Outreach Care Coordinator

Evergreen Treatment Services & REACH•Seattle, WA

2d•$73,500 - $75,500•Onsite

About The Position

The Outreach Specialist role is part of the Outreach team that supports ETS’ mission through engaging clients living on streets and encampments with low barrier resource navigation, maintaining engagement with case management services, and establishing partnerships with other providers and organizations to coordinate care. This role makes a critical difference at ETS by conducting assessments and providing referrals to services such as shelter, case management, behavioral and physical healthcare, substance use harm reduction resources and education, and housing, if able. REACH services are person-centered, strengths-based, trauma-informed, culturally relevant, and respectfully provided from a harm reduction perspective to promote client autonomy and dignity in how they access resources and services. The North Outreach Specialist will be based in Seattle City Council District 5 region of Seattle working with the North Outreach Team. This position will work closely with the City of Seattle UCT to coordinate shelter referrals at eligible sites and partners in neighborhoods such as Lake City and Aurora Ave.

Requirements

High school diploma or equivalent required, undergraduate degree with coursework in the social service field preferred.
A minimum of two years’ experience in work related to social work or outreach programs.
Demonstrated ability to respectfully engage with individuals experiencing homelessness and behavioral health conditions essential.
Understanding and skilled at working with complex governmental and community partners to maintain service provision to clients
Have an understanding of racial justice and social equity and a commitment to helping create an equitable environment for all ETS clients and patients as well as fellow staff.
Must be able to pass a Washington State Patrol criminal background check.
Ability to establish and maintain effective working relationships with clients, patients, and staff from a wide variety of ethnic, socioeconomic, and cultural backgrounds.
Strong interpersonal skills and verbal/ written communication skills.
Excellent organizational skills and ability to prioritize workload, work independently, and complete tasks timely and efficiently.
Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving.
Flexible team player, with excellent attention to detail.
Ability to work very independently and seek supervision when appropriate.
Ability to maintain confidentiality and use discretion when handling highly sensitive information.
Ability to set boundaries, resolve conflict and de-escalate issues.
Computer literate, with basic knowledge of Microsoft Office Suite (or equivalent suites such as Google Workspace), as well as a high level of initiative in keeping current with technological changes. Skills needed include basic functions such as utilizing MS Outlook email and calendaring programs (or equivalent) and sending attachments, using MS Teams or equivalent chat, call, and videoconference features, and navigating search engines such as Edge or Google and carrying out browser searches and website benchmarking steps.

Nice To Haves

Experience providing services from a harm reduction perspective is highly desirable.

Responsibilities

Help ETS succeed in carrying out our mission through working together with other staff to transform systems of harm and inequity to create different approaches to improving community health and safety through addressing substance use and homelessness.
Assist with the organization-wide initiative to reimagine our interconnectedness within our community to overcome the aspects of our society and organizational culture shaped by white supremacy and settler colonialism.
Provide outreach to folks living outside in Seattle D5 to conduct health and needs assessments and provide recommendations for services and resource distribution.
Go to sites where individuals experiencing homelessness are located, to make contact and explain the approach to potential clients.
Assess client’s needs for mental health, primary medical care, and substance use according to their stage of change, focusing on reducing harmful consequences of behavior.
Assess scope of need of unhoused client population in D5 and work with government and community partners to advocate for access to or creation of adequate services
Refer clients to resources and services and support-maintaining engagement with service
Develop and maintain a positive working relationship with program partners and referral sources to facilitate effective interagency collaboration and prevent duplication of services.
Participate in case conferencing meetings for outreach and other homeless service providers to discuss clients with high barriers
Maintain up to date data per REACH Outreach standards to coordinate care for clients and have accurate information on sites
Document activities according to agency, contract, state and federal requirements.
Connect with government and community entities to bring a coordinated system response, which may include:
City and County coordinators
Public health assessments and care
Hygiene and sanitation services
Waste removal
Law enforcement coordination
Benefits Assistance
Participate in relevant stakeholders, government entity, and community meetings to respond to help create an effective system response.
Maintain professional and ethical confidentiality practices while communicating with community partners to maintain client privacy rights and advocate for client needs
Utilize clinical supervision, psychiatric consultation and peer support for exploring clinical intervention strategies, countertransference, resource development, self-care and burnout prevention.
Provide services consistent with ETS/REACH program policies and procedures.
Local travel on behalf of the Agency is a job requirement.
Attend REACH team meetings and other required meetings at REACH and with program partners.
Additional duties as assigned.