Outreach Pharmacy Specialist

BlueCross BlueShield of Tennessee • Chattanooga, TN

1d • Remote

About The Position

Are you passionate about making a difference in healthcare? If so, we’re looking for a Certified Pharmacy Technician to join the Senior Care Outreach and Retention team! As a Pharmacy Specialist, you’ll be the frontline of our Senior Care Team, guiding members through their healthcare journey and making a positive impact on their lives. In this role your primary focus will be on medication adherence and plan education to keep our members safe and healthy! This remote position offers a Monday-Friday work schedule where you will be making and receiving calls throughout the day to ensure our members have the assistance they need to be adherent. Please note: Certified Pharmacy Technician (CPhT) is required for this role. Preferred Qualifications: Proficient knowledge of Microsoft office products, including Outlook, Teams, Excel, and Word. Basic understanding of medications evaluated under Medicare’s Star Ratings system, which measures quality and effectiveness for members.

Requirements

• High School Diploma or equivalent
• 2 years-Experience in a retail pharmacy or comparable customer service environment required
• 1 year - Experience in a pharmacy setting with knowledge in medical terminology required
• 1 year - Technical or operational experience required
• Certified Pharmacy Technician (PTCB or NHA) required.
• Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
• Must be a team player, be organized and have the ability to handle multiple projects
• Excellent oral and written communication skills
• Strong interpersonal and organizational skills
• Ability to work independently on multiple tasks involving critical deadlines with little or no supervision as well as part of a team
• Experience in a call center or customer service environment.

Nice To Haves

• BlueCare Plus experience preferred
• Knowledge of Medicare and Medicaid
• Proficient knowledge of Microsoft office products, including Outlook, Teams, Excel, and Word.
• Basic understanding of medications evaluated under Medicare’s Star Ratings system, which measures quality and effectiveness for members.

Responsibilities

• Reviewing, updating, maintaining and monitoring pharmacy information disseminated to external and internal customers (as necessary).
• Conducting outbound educational telephone calls regarding medication adherence to members, prescribers and pharmacists as directed.
• Motivating members to become compliant by refilling their prescriptions and/or coordinating necessary communication or scheduling with providers and pharmacies.
• Handling customer service inquiries and problems via the telephone.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees