Outreach Manager ( Community Health Center Labs)

Boston Medical Center•Boston, MA

34d

About The Position

Under the direct supervision of the CHC Manager, the Outreach Manager performs a wide variety of operational, technical, and administrative duties. Works with administrators, medical directors, managers, supervisors, and staff to review existing laboratory operations across the assigned Community Health Centers. Explores and evaluates improvement of operations or service models to maximize operating efficiencies. Identifies and troubleshoots laboratory operations issues as assigned. Supports and ensures coordination of general laboratory operations, information technology systems, quality improvement projects, and fiscal improvement projects within organization objectives. Position: Outreach Manager Department: Codman Square Laboratory Schedule: Full Time

Requirements

Requires a Bachelor's degree from an accredited university or college in Medical Technology or related Clinical Laboratory Science which includes successful completion of a supervised course of clinical internship in an approved hospital laboratory, or a Bachelor's degree in a life science (Chemistry, Biology, or Biochemistry).
Certification by American Society of Clinical Pathologists (ASCP) or National Credentialing Agency (NCA) or equivalent agency as a Medical Technologist, Clinical Laboratory Scientist, Medical Laboratory Technician, or specialty certification is preferred.
Equivalent agency is defined as an agency that requires a degree in science from an accredited college or university with successful completion of an examination for certification. Such agencies include but are not limited to ASCP, NCA, American Medical Technologists (AMT), American Association of Bioanalysts (AAB), Health Education and Welfare (HEW), and American Society of Microbiologists (AMT).
3 to 5 years supervisory and/or management experience in a clinical laboratory required; operations or project management experience preferred.
The work requires outstanding organizational and interpersonal skills as well as leadership qualities.
Excellent presentation and technical skills, analytical ability to provide input for problem-solving and change implementation skills are also required.

Responsibilities

Assists Laboratory Operations Director and managers with personnel and human resource issues. Ensures adherence to job descriptions, policies and procedures, and performance standards.
Responsible for implementing, training and providing coverage and proper solutions to any customer service issues regarding access to services and laboratory results.
Responsible for the training and orientation of personnel to accomplish the department and hospital mission of service and support.
Ensures sound financial management of Laboratory Medicine areas of responsibility and contributes to departmental goals of optimization of resources and revenue enhancement.
Provides a technically sound environment to ensure the quality of Laboratory Medicine services. Ensures that technologist competencies are assessed and maintained for all personnel according to department policy. Competencies include, but are not limited to the following, education, safety, equipment, quality control, result reporting, record maintenance, patient skills, infectious control, problem solving, employee education and required training and cross-training.
Supervises, plans, coordinates and directs the daily operations of assigned Community Health Centers, and works collaboratively as a resource with supervisory, technical and clerical employees to ensure the delivery of quality service in accordance with applicable policies, procedures and professional standards. Satisfies all operational requirements as determined necessary by the CHC Manager.
Exhibits personal and professional pride and self-development
Maintains familiarity and current knowledge with all compliance standards and proficiency testing related to Laboratory Medicine. Will meet all assigned PT deadlines and maintain records according to regulation.
Assists with the evaluation of new laboratory equipment, products and supplies as necessary in order to recommend for purchase and or departmental use.
Understands managed care guidelines and works to ensure that the guidelines are adhered to and proper policies are implemented. Works with any outside departments or agencies to ensure all managed care guidelines are followed for proper billing and / or coding.
Meets hospital-wide standards in the following areas: Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided. Utilizes hospital's Values as the basis for decision-making and to facilitate the division's hospital mission. Follows established hospital infection control and safety procedures Performs other tasks as required.