Outreach Manager Broker Channel

INNOVATIVE INTEGRATED HEALTH•Anaheim, CA

4d•$68,640 - $75,000

About The Position

The Outreach Manager – Broker Channel is responsible for developing and maintaining relationships with Medicare Advantage agents and Health Brokers to help drive census. The Outreach Manager will be responsible for identifying potential agents/brokers and contracting with those who meet our criteria. The Outreach Manager will provide direct oversight and support to the contracted agents, which includes but is not limited to communicating organizational needs, overseeing broker/agent performance and providing support as needed. This position will also be responsible for establishing and maintaining community relationships, as well as identifying and implementing organizational development.

Requirements

Minimum of one (2) years of sales and/or customer service experience
Minimum of one (1) year of documented experience working with a frail or elderly population.
High School diploma or General Education Development (GED) required.
Current CPR/BLS Certification
Is medically cleared for communicable diseases and has all immunizations up-to-date before engaging in direct participant contact
All employees facilitating PACE marketing activities are required to pass the PACE marketing exam.

Nice To Haves

Minimum of one (1) year of documented supervisory experience preferred.
4-year college degree strongly preferred.

Responsibilities

Supports the IIH Business Development department’s participant (PTP) recruitment efforts and enrollment assistance for IIH’s PACE program
Provides direct support and management to the contracted brokers/agents.
Completes marketing and sales training for all contracted brokers/agents
Provides on-going outreach training to contracted partners.
Participates in community health events, education activities, and PACE-sponsored events, as assigned.
Develop meaningful, relevant relationships with community organizations including but not limited to, senior and cultural centers, churches, doctors’ offices, and/or housing communities.
Engages in mandatory and ongoing training and skill-building activities to effectively achieve intake, enrollment, and program goals.
Provides PACE referral and community health resource information to PACE-eligible seniors, their families/caregivers, and/or community members in designated service area(s).
Assists with the set-up of health education and PACE information booths.
Attend industry specific conferences and seminars to recruit new partners and stay on top of industry trends.
Responsible for adding and reviewing annual Community Outreach and Marketing calendar to ensure readiness and timely preparation.
Tracks broker/agent activity in the Enrollment Activity Tracker
Submits promotional material requests and reports utilization figures to the VP of Business Development.
Attend and participate in staff meetings, in-services, projects, and committees as assigned.
Adhere to and support the center’s practices, procedures, and policies including assigned break times and attendance.
Accept assigned duties in a cooperative manner; and perform all other related duties as assigned.
Be flexible in schedule of hours worked.
May be required to use a personal vehicle for business purposes. If so, valid California Driver’s License, current proof of insurance, and vehicle registration are required.