Outreach Liaison

GRTC Transit System • Richmond, VA

7h

About The Position

The Outreach Liaison supports the Greater Richmond Transit Company’s (GRTC) External & Government Affairs Department by coordinating and executing agency-wide outreach efforts. This position serves as a central point of contact for organizing outreach activities, managing relationships with community stakeholders, and ensuring consistent representation of GRTC at events, meetings, and public-facing engagements.

The Outreach Liaison works under the direction of the Director of External & Government Affairs and plays a key role in planning, organizing, and tracking outreach initiatives that advance GRTC’s organizational priorities, service awareness, and regional partnerships.

Requirements

• Strong organizational and coordination skills with attention to detail.
• Ability to manage multiple outreach activities and deadlines simultaneously.
• Strong written and verbal communication skills.
• Comfort representing an organization in public and community settings.
• Ability to build and maintain professional relationships with diverse stakeholders.
• Ability to work independently while coordinating closely with leadership.
• Proficiency with standard office software and scheduling tools.

Nice To Haves

• Bachelor’s degree in communications, public administration, political science, planning, marketing, or a related field preferred.
• Experience in community outreach, public engagement, government affairs, communications, or a related field preferred.
• Experience working with public agencies, nonprofits, or community-based organizations is a plus.
• Familiarity with local government, community organizations, or public agencies preferred.

Responsibilities

• Plan, organize, and coordinate outreach activities on behalf of GRTC, including community events, meetings, forums, and agency-hosted engagements.
• Serve as a representative of GRTC at external meetings, events, and outreach opportunities as assigned.
• Coordinate logistics for outreach efforts, including scheduling, materials, staffing needs, and follow-up.
• Maintain an organized outreach calendar and track agency participation across jurisdictions, organizations, and events.
• Support collaboration with internal departments to align outreach efforts with service changes, initiatives, and organizational priorities.
• Assist in developing outreach strategies and work plans under the guidance of the Director of External & Government Affairs.
• Maintain records, contact lists, and documentation related to outreach activities and stakeholder engagement.
• Prepare summaries, reports, and briefings related to outreach efforts, outcomes, and trends.
• Respond to outreach-related inquiries from community organizations, local partners, and external stakeholders.
• Support special projects and initiatives related to public engagement, regional coordination, and community relations.

What This Job Offers

• Job Type: Full-time