Community Outreach Specialist/Liaison

Signature Healthcare at Home • Central Point, OR

12d

About The Position

Responsible for establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns.

Requirements

• Bachelor's degree in Marketing, Business Administration, or related field preferred, but not required.
• At least three years' experience in health care marketing preferably in hospice care operations.
• Ability to market aggressively and deal tactfully with customers and the community.
• Demonstrates good communications skills, negotiation skills, and public relations skills.
• Demonstrates ability to take initiative to accomplish agreed upon goals.
• Employees are asked to sign a statement indicating whether they can perform the essential functions of their position.
• Typical functions of this role include standing, sitting and walking a majority of the time. There are occasions when kneeling, stooping, bending or reaching may be necessary.
• The employee must be able to lift and/or move up to 25 lbs on a regular basis. There may be occasions in which the employee must be able to lift or move up to 50 lbs.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• This position consistently supports and promotes compliance with the Code of Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the agency, acting with ethics and integrity, reporting noncompliance, and adhering to applicable Federal, State, and local laws and regulations, accreditation and licensure requirements (if applicable), and all policies and procedures.

Responsibilities

• Works with the Clinical Supervisor to establish community education for clinical programs.
• Establishes and maintains positive working relationships with current and potential referral and payer sources.
• Builds and monitors community, customer, and payer and patient perceptions of the agency as a high quality provider of services.
• Maintains comprehensive working knowledge of the agency's markets including government agencies, major payer groups, key referral sources, and competitor’s market positioning.
• Maintains comprehensive working knowledge in the field of marketing and shares information with appropriate organization personnel.
• Maintains comprehensive working knowledge of community resources and assists customers in accessing community resources should services not be provided by the agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level