Outreach & Engagement Coordinator

Steppingstone, Inc.•Fall River, MA

19h

About The Position

SUMMARY: The Outreach and Engagement Coordinator works as an integral part of the Project Team. The Outreach and Engagement Coordinator will perform, but is not limited to, the following duties: implementing a comprehensive outreach and working relationship with all stakeholders along with outreaching to the hard to reach opioid use disorder population. This position may require a flexible schedule including 1st and 2nd shifts. The agency has the right to change shifts based on the needs of the organization. ESSENTIAL FUNCTIONS: Position Specific Duties Provide outreach to individuals including those with co-occurring mental disorders and at high risk for opioid use disorders. Build trust and access needs of opioid use disorder Project catchment area. Perform data collection with the hard-to-reach, opioid use disorder population. Perform wellness checks to ensure safety. Partner and collaborate with volunteers to meet program objectives. Perform brief interventions and non-clinical verbal communication with individuals to determine potential eligibility for services. Assist consumers with completing applications for benefits and services. Engage eligible individuals into SOAR services and encourage them to undergo further assessment and counseling with treatment staff, providing transportation and coordination as necessary. Distribute outreach marketing and informational materials. Facilitate and maintain community relationships to create referral pathways to SOAR services. Provide project materials to potential consumers and community partners around SOAR services. Develop and manage a comprehensive outreach and working relationship with all stakeholders (providers, clergy, elected officials, police, community activists, potential consumers). Ability to climb three flights of stairs to visit consumers in the community. Ability to respond to emergency situations by placing calls to Fire, Rescue, Police and Medical, etc. Administrative Tasks: Complete all required documentation in a timely manner. Perform program recordkeeping and filing, and organize vital documents. Provide telephone coverage for the assigned program and direct calls to other programs as needed. Participate in required supervisions, staff meetings and trainings. Participate and cooperate in any investigations conducted by internal and external agencies. Ability to use a computer including inputting information into data systems including collecting GRPA data on each enrolled consumer. Compliance Requirements: Remain awake during your shift at all times. Attend all mandatory trainings and update all licenses and certifications. Adhere to program/project/department requirements and services. Follow all reporting guidelines by deadlines including the completion of a Confidential Incident Report.

Requirements

High School or General Education Diploma (GED) preferred.
A minimum two of years related work experience working with individuals with opioid use disorders.
Good working knowledge of computers, electronic health records and data collection.
Requires valid driver’s license due to business-related travel at least 60 to 80% of the time.

Nice To Haves

Education or experience in cultural competency; bilingual Spanish/English a plus.

Responsibilities

Provide outreach to individuals including those with co-occurring mental disorders and at high risk for opioid use disorders.
Build trust and access needs of opioid use disorder Project catchment area.
Perform data collection with the hard-to-reach, opioid use disorder population.
Perform wellness checks to ensure safety.
Partner and collaborate with volunteers to meet program objectives.
Perform brief interventions and non-clinical verbal communication with individuals to determine potential eligibility for services.
Assist consumers with completing applications for benefits and services.
Engage eligible individuals into SOAR services and encourage them to undergo further assessment and counseling with treatment staff, providing transportation and coordination as necessary.
Distribute outreach marketing and informational materials.
Facilitate and maintain community relationships to create referral pathways to SOAR services.
Provide project materials to potential consumers and community partners around SOAR services.
Develop and manage a comprehensive outreach and working relationship with all stakeholders (providers, clergy, elected officials, police, community activists, potential consumers).
Ability to climb three flights of stairs to visit consumers in the community.
Ability to respond to emergency situations by placing calls to Fire, Rescue, Police and Medical, etc.
Complete all required documentation in a timely manner.
Perform program recordkeeping and filing, and organize vital documents.
Provide telephone coverage for the assigned program and direct calls to other programs as needed.
Participate in required supervisions, staff meetings and trainings.
Participate and cooperate in any investigations conducted by internal and external agencies.
Ability to use a computer including inputting information into data systems including collecting GRPA data on each enrolled consumer.
Remain awake during your shift at all times.
Attend all mandatory trainings and update all licenses and certifications.
Adhere to program/project/department requirements and services.
Follow all reporting guidelines by deadlines including the completion of a Confidential Incident Report.