Outreach (Eligibility Assistance) Worker

Grace Health•London, KY

About The Position

The Outreach Work supports the Patient Centered Medical Home (PCMH) model by working with community members to increase access to affordable health care. The Outreach Worker conducts outreach and educational activities with an emphasis on assisting community members in enrollment in the Kentucky Health Benefits Exchange. The Outreach Worker will be an integral member of the patient engagement and support team. The Outreach Worker position is funded through grant funds and continuation is contingent on these funds.

Requirements

Excellent interpersonal skills, including strong verbal and written communication skills
Experience with public speaking and presentations
Competent in use of software including Excel and database management
Excellent organizational skills
Ability to work in a team-oriented environment
Ability to manage multiple assignments independently
Knowledge of community needs and initiatives and/or experience working in a community health setting
Valid driver’s license and access to reliable vehicle
Knowledge of local and regional resources for low-income and at-risk populations
Minimum of Associates Degree in Human Services; Bachelor’s in Social Work preferred

Nice To Haves

Bachelor’s in Social Work

Responsibilities

Conduct outreach activities at local and regional events to educate community members
Participate in trainings provided by the state related to enrollment in the Kentucky Health Benefits Exchange (KHBE) and pass appropriate certification exams.
Conduct training for health center staff and other agency staff as requested
Assist qualified persons in enrollment and / or re-enrollment in the KHBE in-person and by phone.
Accept referrals for assistance with enrollment and re-enrollment.
Maintain all required documentation and submit monthly reports detailing outreach and enrollment efforts
Travel to consumer locations to assist with enrollment activities (i.e., home visits, other agencies, churches, etc.)
Assist consumers in the appeals process when needed
Maintain a high level of consumer satisfaction
Assist consumers with referrals to health care resources within their community
The Outreach Worker must be able to travel locally and regionally as well as attend conferences, training and other events as required in order to maintain proficiency in fulfilling the responsibilities of the position. Reliable transportation is essential to performing the duties of this position.