Outreach Coordinator

ICF•Wilmington, DE

8d•Hybrid

About The Position

To support our continued growth, we’re seeking an Outreach Manager to lead engagement efforts for residential and home performance programs across Delaware. In this role, you’ll connect our client’s energy efficiency initiatives with residents, community leaders, local organizations, contractors, trade allies, and key market stakeholders. You will play a central role in expanding program awareness, strengthening community relationships, and ensuring a high quality experience for all participants—while enjoying a dynamic, field based position where every day brings new opportunities to make an impact. You will lead outreach strategies and event execution to increase program awareness and participation statewide. This includes coordinating community events, speaking engagements, workshops, and partnerships that support equitable access to energy audits and home performance services for all Delawareans. This position includes both office-based and field responsibilities, with occasional in-state travel and some overnight travel as needed. Strong public speaking skills are essential. You will also collaborate closely with our marketing team—both local and remote—to guide the development and delivery of supporting materials, campaigns, and outreach content tailored to Delaware communities. We value creativity, initiative, and a collaborative mindset. While you will operate with a high degree of autonomy, you will also work closely with our broader regional team to ensure seamless program delivery and exceptional client satisfaction. This is a hybrid role based out of our Wilmington, DE office, with regular meetings and scheduled work at our Delaware client and community locations.

Requirements

2 + years of marketing, sale s , or education & awareness experience
Must have a valid driver’s license and successfully pass a Motor Vehicle Records (MVR)

Nice To Haves

Bachelor’s degree
E xperience in energy efficiency and/or similar utility progr ams.
Familiarity with marketing and communication planning and implementation .
Familiarity with promotional and/or experiential marketing.
Experience working with schools, civic organizations and/or nonprofit organizations.
Familiarity of demand side management, load management , and/or distributed energy resources.
Demonstrated ability to provide project leadership and meet client goals
Excellent verbal, interpersonal and written communication skills
Strong analytical, problem-solving and decision making capabilities
Team player with the ability to work in a fast-paced environment
Sound business ethics, including the protection of proprietary and confidential information
Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team
Ability to work with all levels of internal staff, as well as outside clients and vendors
Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)
Ability to be flexible to handle multiple priorities

Responsibilities

Lead outreach efforts by engaging residents, community groups, local leaders, and partner organizations to boost program awareness and participation.
Build strong community relationships by gathering local insights and collaborating with municipalities, nonprofits, and neighborhood organizations.
Coordinate with the marketing team to develop and deliver outreach materials tailored to Delaware audiences.
Create and manage a statewide outreach and events plan, including target communities, key activities, and engagement timelines.
Deliver presentations, workshops, and information sessions that explain the benefits of energy audits and home performance services.
Plan, coordinate, and represent the program at community events such as fairs, farmers markets, festivals, and town halls.
Work closely with marketing, program management, technical teams, and IT to support statewide outreach initiatives.
Conduct targeted outreach and relationship building to strengthen the network of contractors, community partners, and referral organizations.
Prepare outreach reports that track event participation, engagement metrics, partnerships, and progress toward program goals.
Share insights to help refine outreach strategies, marketing campaigns, and participant resources.
Provide customer support as needed to help residents, contractors, and partners navigate the audit and home performance process.