Outreach Coordinator

UnitedHealth Group • Farmington, CT

12h • $18 - $32 • Remote

About The Position

This position is Remote in Farmington, CT. If you are located within 30 miles to the office at 3 Farm Glen Blvd, Farmington, CT, you will have the flexibility to work remotely as you take on some tough challenges.
ProHealth Physicians (CT), part of the Optum family of businesses, is seeking a Outreach Coordinator to join our team in Farmington, Connecticut. Optum is a clinician-led care organization that is changing the way clinicians work and live.
As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.
At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you’ll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.
In this role, your primary responsibility will involve serving as a dedicated Outreach Coordinator for our Medicare Wellness NP Program scheduling our Medicare Advantage members for Annual Wellness Visits.
While the role is remote, our main office is situated at 3 Farm Glen Blvd, Farmington, CT. Please note that there will be several mandatory in-person meetings and training sessions throughout the year.
This position is full-time (40 hours/week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30 am - 5:00 pm OR 9:00 am - 5:30 pm EST.
We offer 2-3 weeks of paid training. The hours during training will be 8:00 am - 5:00 pm, Monday - Friday. Training will be conducted onsite.

Requirements

• High School Diploma / GED OR equivalent working experience
• Must be 18 years of age OR older
• 2+ years of Customer Service Representative (CSR) experience or 1+ years of experience in an health care office setting, call center setting or phone support role
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Ability to work full-time (40 hours/week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30 am - 5:00 pm OR 9:00 am - 5:30 pm EST.
• Reside within 30 miles to the office at 3 Farm Glen Blvd, Farmington, CT
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
• Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product
• Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule.
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

• Placing outreach calls to eligible members and scheduling with our NP’s at various locations within the organization, with direction of Program Director.
• Provide compassionate and exceptional support to patient inquiries related to the Program and their Annual Wellness Visit, while meeting metrics of >70 outbound calls daily.
• Answer incoming phone calls and retrieving voicemails from patients and identifying the type of assistance the customer needs.
• Own problem through to resolution on behalf of the patient in real time or through comprehensive and timely follow-up with the patient.
• Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues.
• Meet the performance goals established for the position in the areas of: call metrics, quality, patient satisfaction, and attendance.

Benefits

• In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
• No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED