Outreach Coordinator (Memphis)

Apex Recovery LLC (TN)•Memphis, TN

38d

About The Position

Outreach Coordinators are responsible for creating and sustaining new business relationships with qualified referral partners in an assigned territory, for the purpose of facilitating admissions to APEX Recovery Programs. This position is based in Memphis, and candidates must reside in or near the Memphis area. Identifies, builds, and maintains relationships with key referral partners Mains a regular account servicing schedule that organizes a balance of current account maintenance and new business development Manages all client related communication and CRM remotely Communication may fall outside of regular business hours (including weekends and nights) Occasional overnight travel required Effectively converts a referral to an admission by managing the outside referral process Outreach Coordinators are measured monthly and quarterly against Key Performance Indicators (KPI’s) Has a general understanding of treatment, levels of care, and best practices for treating substance use and dual diagnosis patients Possesses the ability to multi-task, and problem solve through varying scenarios Operates with integrity when interacting with agencies, hospital staff, discharge planners, and other groups that see addiction Appropriate dress required for varying situations Adheres to all expense policies, procedures, and limits. Submits monthly expenses via RAMP by the designated deadline Builds and maintains productive relationships with admissions, operations, and clinical staff Ability to clearly communicate with team members, regarding potential admissions and clients. Ability to assist clinical team with discharge planning – utilizing appropriate facilities for transfer of care when needed Knowledge of managed care and insurance- as it relates to mental health and substance abuse benefits Outreach Coordinators must have the skills and competency to communicate with people at all levels, including- executive management, patients, and external agencies

Requirements

1+ years related experience and/or training; or equivalent combination of education and experience
Valid driver's license, and ability pass MVR check
Organizational skills
Ability to multitask
Ability to travel through an area covering multiple states
Technologically savvy
Ability to create reports outlining weekly visits
Knowledge of the substance abuse industry
Ability to read and interpret documents
Ability to write routine reports and execute general correspondence
Ability to speak effectively before groups

Responsibilities

Creating and sustaining new business relationships with qualified referral partners
Facilitating admissions to APEX Recovery Programs
Identifying, building, and maintaining relationships with key referral partners
Maintaining a regular account servicing schedule
Managing all client related communication and CRM remotely
Converting referrals to admissions
Maintaining a general understanding of treatment and best practices
Operating with integrity when interacting with external groups
Adhering to all expense policies and procedures
Building and maintaining productive relationships with internal staff
Assisting clinical team with discharge planning