Outreach Coordinator

IVY FERTILITY•City of Rye, NY

22h•Remote

About The Position

The Outreach Coordinator at San Diego Fertility Center is responsible for supporting third-party reproduction patients (intended parents, egg/sperm donors, and surrogates) throughout their fertility journey. This involves providing personalized, high-touch coordination from the initial consultation through treatment completion and follow-up, ensuring a seamless and supportive experience. Additionally, the role requires representing San Diego Fertility Center at conferences and community events to build relationships, increase awareness, and strengthen engagement with patients and referral partners.

Requirements

2–3+ years of experience in outreach, business development, physician relations, patient services, or similar client-facing role
Strong understanding of the fertility patient journey and sensitivity to patient experience
Proven ability to build and maintain professional relationships with physicians, clinics, and community partners
Excellent communication, presentation, and interpersonal skills
Highly organized with the ability to manage multiple priorities in a fast-paced environment
Self-motivated, proactive, and able to work independently and as part of a team
Willingness to travel for conferences, events, and partner engagement
Must reside in the Tri-State area (NY, NJ, CT)

Nice To Haves

Bachelor’s degree in Healthcare Administration, Marketing, Communications, or related field preferred
Prior experience in fertility, reproductive health, third-party reproduction, or women’s health strongly preferred
Proficiency in Microsoft Office Suite and CRM systems preferred

Responsibilities

Serve as the primary point of contact for third-party patients, providing consistent, compassionate communication throughout their journey
Send personalized welcome and introduction communication following initial consultation
Maintain ongoing communication via email and phone to provide updates, guidance, and support
Send lab orders for pre-cycle testing and FDA-required kits when applicable
Track, receive, and follow up on all laboratory results to ensure timely completion
Coordinate review and provider sign-off of all lab results with clinical team members
Communicate cycle protocols and updates based on provider direction and test results
Proactively follow up with patients to confirm next steps and maintain engagement throughout treatment cycles
Collaborate closely with clinical, nursing, and administrative teams to ensure continuity of care
Support resolution of patient questions, scheduling needs, and care coordination items
Represent San Diego Fertility Center at local, regional, and national conferences and professional events
Build and maintain relationships with referral partners and community stakeholders
Plan and execute local outreach events to educate and engage prospective patients
Support development of outreach materials and presentations
Track event participation, engagement, and outcomes for reporting and continuous improvement
Other duties as assigned