Outreach Coordinator/Public Program Enrollment (Non-Exempt)

Rolling Start, Inc•San Bernardino, CA

2d•$18 - $20

About The Position

The Outreach Coordinator for public program enrollment will lead the Rolling Start’s efforts to enroll consumers into programs such as Cal Fresh- (AKA Supplemental Nutrition Assistance Program), Cal Works and Medi-Cal. This position will work with the Executive Director/Program Manager to conduct outreach and enrollment activities while promoting a culture of healthy living and motivating participants to take action and enroll. The Outreach Coordinator will enroll income qualified people who reside in our service area. These responsibilities also include creating and maintaining a strong partnership between food banks and other community organizations and agencies with a focus on people with disabilities and older adults in order to provide exceptional outreach and assistance to consumers in need of these benefits. The Outreach Coordinator will maintain an up‐to‐date knowledge and understanding of these programs and tracking requirements.

Requirements

Two (2) years of college in Human Services or knowledge of Cal Fresh and other government programs
Experience in public speaking and customer service
Demonstrated knowledge of the Independent Living philosophy, disability issues and culture
Working knowledge of SSI and other social security benefits
Experience working with community based/nonprofit organizations helpful
Ability to handle multiple tasks, work with diverse groups of individuals, and meet deadlines
Must have dependable transportation for travel throughout the service area and occasionally other parts of the State of California
Ability to set own priorities and work independently
Professional written and oral communication skills. Knowledge of social media helpful
Proficiency with Microsoft Office programs
Fluent in English; Spanish and Sign Language a plus
Customer Service—demonstrates the ability to respond with a high degree of urgency to the needs and request of others, internally and externally. Understand the impact of your work and attitudes on others. Have empathy and be able to work with diverse groups of people
Maintain constructive relationships and demonstrate respect for everyone contacted
Accurately provide and receive information in oral and written communications
Provide ideas, opinions, or information in an articulate, professional way
Willingness and ability to adjust to changing conditions and priorities
Contribute to a positive, action‐oriented work environment
Ability to work on a computer for long periods of time
Ability to lift and carry materials weighing up to 20 lbs.
Ability to attend occasional weekend or evening meeting and events
Some travel may be required
A valid driver’s license issued by the State of California Department of Motor Vehicles is required
Proof of auto Insurance is required

Nice To Haves

Experience working with community based/nonprofit organizations helpful
Spanish and Sign Language a plus
Knowledge of social media helpful

Responsibilities

Become fully knowledgeable in Cal Fresh related to Rolling Start’s contract requirements and policies set by the California Department of Social Services
Provide detailed explanations, both written and verbal, of benefits to people who may be eligible for Cal Fresh, Cal Works, and Medi-Cal and provide information at our partner agencies. This includes outreach to all who qualify for these programs. Outreach methods will include, but are not limited to calling RSI consumers, working on strategic campaigns with relevant organizations, table events, public speaking, prescreening for program eligibility and scheduling application assistance appointments
Provide Cal Fresh, Cal Works, or Medi-Cal application assistance; At these appointments, refer to an Independent Living Specialist if consumer can benefit from other RSI programs and services
Provide assistance with annual renewals for Cal Fresh, Cal Works, and Medi-Cal
Follow‐up and communicate with potential applicants, volunteers, and partner agencies
Ensure the tracking tool is updated with every consumer application
Work with other RSI staff on advocacy efforts to improve Cal Fresh program
Identify barriers that prevent applicants of from fully utilizing the programs benefits. Participate in on‐going learning and training related to the Cal Fresh, Cal Works, and Medi-Cal programs and share these changes with the rest of the staff.