Outreach Case Manager

NEW Community Clinic LTD • Green Bay, WI

1d

About The Position

At N.E.W. Community Clinic, healthcare is more than appointments and prescriptions-it's about meeting people where they are and helping them move forward with dignity, compassion, and hope.
Every day, our team works alongside individuals and families in our community who may be experiencing poverty, housing instability, or barriers to accessing care. Through our medical, dental, behavioral health, WIC, and outreach programs, we ensure that everyone-regardless of their ability to pay-has access to quality, comprehensive healthcare.
As an Outreach Case Manager, you will play a vital role in connecting some of our community's most vulnerable neighbors with the care, resources, and support they need to thrive. This position is perfect for someone who believes that healthcare should reach people wherever they are-whether that's in the clinic, in the community, or through our Mobile Health Unit.
If you are passionate about advocacy, community impact, and building meaningful relationships with those you serve, we would love to meet you.

Requirements

• Bachelor's degree in Social Work or a related field.
• Previous case management or relevant community-based experience preferred
• Knowledge of community resources and service organizations
• Familiarity with case management practices and healthcare regulations
• Experience using Microsoft Office and electronic medical record systems preferred
• A deep commitment to serving vulnerable populations
• Strong empathy, communication, and relationship-building skills
• Ability to provide culturally responsive and respectful care
• Problem-solving skills and the ability to navigate complex client needs
• Flexibility and adaptability in dynamic community settings

Nice To Haves

• Spanish language skills are highly valued but not required.

Responsibilities

• Provide case management services focused on improving health and wellness outcomes for individuals experiencing homelessness
• Develop individualized care plans in collaboration with clients and healthcare providers
• Assist clients in overcoming barriers that impact their health, stability, and quality of life
• Help clients access critical services including housing, employment, childcare, transportation, insurance coverage, Social Security, disability benefits, and other community resources
• Assist with applications for programs such as FoodShare, BadgerCare, Medicaid, Family Planning Waiver, and Express Enrollment
• Coordinate referrals for medical, dental, vision, behavioral health, and specialty services
• Schedule appointments, address insurance challenges, and advocate to reduce barriers to care
• Document services and care coordination activities within the Epic electronic medical record system
• Provide crisis intervention when needed, including suicide assessment, triage, and connection to mental health services
• Facilitate referrals, records requests, and coordination with external agencies
• Support outreach initiatives including community events, health fairs, meet-and-greets, and partnership-building opportunities
• Collaborate with the Healthcare for the Homeless team and community organizations to expand access to care
• Assist providers with brief screenings such as PHQ-9 and other required assessments

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level