Outreach Case Manager III D.R.I.V.E

Catholic Charities•San Francisco, CA

4d•$33 - $34•Onsite

About The Position

The Catholic Charities Direct Rapid Intervention for Vehicle Exits (D.R.I.V.E.) LV Buy Back Program serves low-income families currently living in recreational vehicles (RVs) in San Francisco. The program is designed to rapidly transition families experiencing vehicular homelessness into permanent housing and prevent at-risk families from becoming homeless. The LV Outreach Case Manager III plays a vital role in engaging individuals and families experiencing vehicular homelessness. This position provides street-based outreach, engagement, and case management support to residents living in large vehicles (RVs, motorhomes, trailers). Outreach Workers connect participants with resources, assist with Large Vehicle Refuge Permits and Buyback Programs, and support pathways to housing stability. The role requires a strong commitment to harm reduction, trauma-informed care, and cultural humility in all client interactions.

Requirements

BA degree and one year of related experience preferred; or AA degree and two years of related experience.
Minimum of one (1) year of experience providing direct services to people experiencing homelessness, or related experience.
Experience working with families in crisis and locating/maintaining affordable family housing.
Strong interpersonal and communication skills, with the ability to build rapport and trust with vulnerable populations.
Commitment to harm reduction, trauma-informed care, equity-based practices, and cultural humility.
Strong coordination and organizational skills, with the ability to prioritize tasks and manage sensitive information.
Knowledge of community resources for families transitioning from homelessness, including San Francisco’s homeless services and housing systems.
Knowledge of issues facing homeless families, including substance use, mental health, and crisis intervention strategies.
Ability to assess emergencies and respond appropriately by accessing medical and social systems.
Knowledge of mandatory reporting requirements for those working with children.
Achievement-oriented, client-centered, and team-oriented with strong organizational awareness.
Demonstrates cultural competence and the ability to work effectively across diverse populations.
Functional knowledge of Microsoft Office and databases; ability to maintain accurate documentation.
Ability to design systems and processes to track data and monitor progress.
Must be able to read and write English; ability to communicate clearly in both verbal and written forms.
Bilingual in Spanish required (English/Spanish fluency strongly preferred).
Must be able to drive and have access to a reliable vehicle for home visits (mileage reimbursed).
Personal cellphone required for Multifactor Authentication (stipend provided).
Comfortable working outdoors in diverse neighborhoods and conditions.
CPR/First Aid certification (or willingness to obtain upon hire).
TB clearance required prior to hire.
Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Nice To Haves

Previous case management or housing navigation experience preferred.
Lived experience of homelessness valued.

Responsibilities

Conduct regular street-based outreach to individuals and families living in large vehicles.
Build trust and maintain consistent relationships to support assessments and program enrollment.
Distribute educational materials about City parking restrictions, program services, and Good Neighbor policies.
Collaborate with Neighborhood Street Teams to identify outreach priorities and coordinate engagement.
Clearly explain program benefits, requirements, and next steps to participants.
Provide written and verbal information on the LV Buyback Program, Refuge Permits, and housing-focused case management.
Support participant understanding of compliance requirements related to permits and program participation.
Conduct assessments and determine eligibility for case management, permits, and LV Buyback.
Complete intakes, enrollments, and service plans in the ONE System and LV Database.
Assist participants with documentation needed for housing readiness (ID, verifications, applications).
Develop individualized housing-focused service plans with participants.
Provide referrals and linkages to benefits, shelter, health, behavioral health, and employment services.
Support participants in overcoming barriers to housing, including securing documents and financial assistance.
Facilitate shelter placements and accompany participants to critical appointments as needed.
Assist with administration of the LV Buyback Program, including applications, agreements, and vehicle assessments.
Issue and monitor LV Refuge Permits, ensuring participant compliance with policies.
Maintain accurate and timely records in required databases.
Partner with City agencies, service providers, and Neighborhood Street Teams to coordinate care.
Participate in daily huddles, case conferences, and program meetings.
Respond to 311 complaints and support participants in maintaining compliance with Good Neighbor Policies.
Responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.
Is responsible for accurate and timely submission of case records.
Serves on a quarterly case record review committee for Performance and Quality Improvement
Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting.