Outreach Case Coordinator II- Outreach Team

City and County of Denver • Denver, CO

1d • $25 - $38 • Hybrid

About The Position

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. What We Offer The City and County of Denver offers a competitive salary commensurate with education and experience. The target hiring hourly range for this position is $25.30 - $31.63. We also offer generous benefits for full-time employees which include but are not limited to: A guaranteed life-long monthly pension, once vested after 5 years of service 457B Retirement Plan 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year Competitive medical, dental and vision plans effective within 1 month of start date Location This position requires participation in community events during evenings and weekends as needed. The role currently follows a hybrid work schedule, with the possibility of transitioning to a full-time, in‑office schedule in the future. Employees must reside and perform any remote work within the state of Colorado. What You’ll Do At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, older adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being. Denver Human Services Engagement and Outreach Division is currently seeking a dedicated, well-versed, and experienced professional to serve as an Outreach Case Coordinator II on our Outreach team. This team will specialize in providing one-on-one services to customers, using a holistic, goal-oriented approach that is driven by the customer’s identified needs and goals. This team is designed to assess customer needs, facilitate coordination between city agencies, DHS departments, social service systems, and community partners. The goal of this Team is to serve customers that typically have a hard time accessing services where their needs are not currently met and require a more direct hands-on approach service to increase self-sufficiency, stability, and quality of life, in a manner that respects customer- identified goals. The outreach team can meet with customers at all DHS locations and provide outreach services to meet with customers in the community.

Requirements

• Graduation from high school or possession of a GED, HiSET or TASC Certificate
• Two (2) years of experience performing intake including assessing and identifying client strengths and needs and providing referrals for assistance
• Additional appropriate education may be substituted for the minimum experience requirement
• Requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment

Nice To Haves

• Professional experience offering peer navigation, case management, resource referral, and navigating systems including Human Services, Justice/Courts, Health Systems, Shelter and/or transitional housing
• Strong relationship building and networking skills. This role will rely heavily on community resources/partners and need to navigate internal (to DHS) and external resources to deliver appropriate services for each customer situation or presenting need
• Strong customer service both internal to an agency and customer facing, preferably with skills in problem-solving, analytical thinking, motivational interviewing, de-escalation and coping skills, and experience administering trauma informed practices
• Excellent and diverse communication skills. The selected candidate will be comfortable working one-on-one with clients
• Understanding of General Assistance and Public assistance programs, community resources in Denver and surrounding areas
• Strong organization, accountability, and case documentation experience
• Bilingual in Spanish and English (plus, but not required)
• Self-motivated and able to work virtually as needed
• Experience with Microsoft teams and other computer skills

Responsibilities

• Work independently in diverse environments and will be available to work weekends and evenings when needed
• Travel to individual locations, other agencies, and community resources for the purpose of arranging and providing services for individuals, and families
• Make referrals to other public and private social services and community agencies and resources to meet individual and family needs, assists individual and their families in understanding and utilizing these resources
• Performs outreach, presentations and in-service training sessions to outside service providers, vendors, community organizations, program partners, and/or other counties to ensure the ongoing building of knowledge about our program.
• Engages in ongoing coaching, problem-solving and facilitation with clients to resolve immediate or recurring problems and barriers to receiving and/or participating in services or programs
• This position may be re-deployed to work in other capacities in their own agencies or in other City agencies to support core functions of the City during a City-wide emergency declared by the mayor
• Other duties as delegated/assigned

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED