Outreach Associate

Recovery Centers of America•Saint Charles, IL

51d

About The Position

The Outreach Associate is responsible to establish, maintain and develop relationships with referents as well as identify new business opportunities within assigned territory. Additionally, the Outreach Associate is responsible for working with all facets of the treatment experience for a patient, their family and all referral sources.

Requirements

Bachelor's Degree or 3 years' experience in Behavioral Health/SUD industry
Valid driver's license required; all required RCA training upon hire date
Demonstrates proven sales and closing skills
Proficiency in Microsoft Office products as well as Salesforce
Passion for helping those in recovery
Demonstrates exemplary customer service skills
Exceptional verbal and written communication skills
Experience in the sale of products and/or services to multiple management layers of a hospital and/or health systems
Exceptional presentation skills
Strong organizational skills
Displays tact in dealing with staff and management team
Willingness to be flexible in adjusting to new and changing situations

Nice To Haves

Knowledge of SUD is preferred.

Responsibilities

Identifies, builds, and maintains relationships with key referral partners.
Maintains a regular servicing schedule that organizes a balance of referral partner maintenance and new business development.
Manages all client related communication and CRM remotely, via smart mobile devices. Communication may frequently fall outside of regular business hours (including weekends). Occasional overnight travel will be required.
Effectively converts a general inquiry to a rescue by managing the admissions process. Outreach Associates are measured monthly against companywide Key Performance Indicators. (KPI's).
Has a general understanding of treatment modalities, levels of care, and industry best practices for treating substance use and co-occurring disorders.
Possesses the ability to multi-task, work with minimal supervision and problem solve through a variety of scenarios.
Conducts quality presentations for agencies, hospital staff, discharge planners, and other groups as they are identified.
Builds and maintains productive interdepartmental relationships.
Appropriate dress expected.
Adheres to all expense limitations and guidelines and submits monthly expenses via Expensify by the designated deadline.
Ability to clearly communicate with key members of the team, regarding potential admits and clients in the pipeline.
Ability to assist clinical team with discharge planning -- identifying and contacting appropriate facilities for transfer of care when needed.
Knowledge of managed care and insurance- as it relates to mental health benefits- is a plus.
Outreach Consultants must have the skills and competency to communicate with people at all levels of the organization; including- executive management, patients, and external agencies.