Outreach and Enrollment Counselor (South Riverside County)

Neighborhood Healthcare•Temecula, CA

11d•$27 - $38

About The Position

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together. As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 100,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you. The Outreach and Enrollment Counselor will conduct outreach and in-reach, educate, and assist clients enrolling in affordable health insurance coverage through Covered CA, Medi-Cal, Medicare, or the Children’s Health Insurance Program as well as non-health insurance programs p such as Cal Fresh. Work schedule: Monday-Friday 8am-4:30pm with 1 hour lunch. This position requires availability to work evenings and weekends as needed to support community events/meetings. While the standard schedule for this role is 40 hours per week, flexibility is provided and weekday hours can be adjusted when weekend/evening work is required.

Requirements

High school/GED required
Covered California certification required within 90 days of employment
One year of experience in government or community program eligibility/screening for Medi-Cal or Medi-Cal for families preferred
Certified Enrollment Counselor for Covered CA experience preferred
Valid CA driver’s license and proof of auto insurance required
Excellent verbal and written communication skills, including superior composition, typing, and proofreading skills
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
Knowledgeable about and experience with health care and social service resources in the community preferred
Ability to successfully manage multiple tasks simultaneously
Excellent planning and organizational ability
Ability to work as part of a team as well as independently
Ability to work with highly confidential information in a professional and ethical manner
Ability to lift/carry 50 lbs/weight
Ability to stand for long periods of time

Nice To Haves

Bilingual (English/Spanish) highly preferred

Responsibilities

Conducts outreach activities and presentations at school and community events such as health fairs, churches, farmers markets, grocery stores, and local businesses; events may be scheduled during weekday, evening or on weekends
Networks and establishes community relationships and partnerships
Understands and complies with monthly and yearly end goals and objectives in the various grant contracts and maintains complete data for monthly reporting
Supports NHC efforts for patient retention as well as increasing new patient growth
Presents health concepts to individuals and small groups
Disseminates information about affordable health insurance coverage to families and individuals
Conduct in-reach phone calls to current patients to offer enrollment assistance
Provides enrollment assistance in affordable health insurance coverage through Covered CA, Medi-Cal and the Children’s Health Insurance Program as appropriate
Provides education and enrollment assistance for the CalFresh program
Provides education on other community resources and assistance programs, such as SDG&E CARE program
Assists the applicant with questions regarding health insurance, healthcare access and other resources and ensures enrollment process is completed
Refers applicants to their medical home and other needed resources at time of application completion
Receives referrals from collaborating and partner agencies
Performs inter-departmental referrals for patient in need of medical, dental, and behavioral health services or other available services
Provides coverage updates to clients regarding their affordable health insurance
Attends meetings and trainings necessary for the position sustainment and growth
Prepare monthly quantitative and qualitative report on outreach/in-reach and application assistance activities
Shares feedback from patient experiences to improve access to health care
Keeps self and others informed of organizational activities and promotes mission and goals
Conducts patient referrals to assigned Medicare agents as required
Assists in the efforts to retain patients and support efforts at eliminating patient attrition